Senior Manager- Digital Product Management
1 month ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
Manager, Product Development – Web Search within Products Experience & Frameworks Team
The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express' proprietary digital products – Amex Mobile App, , Amex Offers and Customer Personalization.
As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express' payment and related services to life through our digital experiences.
We're looking for an experienced and dynamic digital Product Manager to join the Search and Chat team, focusing on the strategy and development of the Search experience in the Web channel. This is a critical role as we look to make Search a strategic asset to provide customers with the help they need driving customer satisfaction and reducing call volume. As part of this, the successful candidate will also get to work on using Gen AI that's becoming a key component of any Search experiences across channels.
This Product Manager partners closely with a team of product managers, engineers, designers, analytics and effectively engages multiple stakeholders across the organization. Key responsibilities of this Product Manager include but are not limited to:
Defining the product vision and roadmap of Web Search by working with leadership, key stakeholders, and partnersDrives global development for an experience with millions of customer visitsWorks closely with technology teams to develop, test and deliver features and servicesTranslates product roadmap into well-defined product requirements/user stories and acceptance test criteriaCommunicates the vision of Search, its impact to servicing and other content, and the high-level business needs to leaders across the organizationLeads prioritization and development efforts with scrum teamTranslates product roadmap into well-defined product requirements/user stories and acceptance test criteriaEmbodies design-thinking in your practice, including empathy and journey mapping, and UX researchLeverages data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.Understands and apply new trends and competitive best practices into product roadmap and requirements.Supports development of appropriate tracking and reporting to determine product performance. Qualifications:Bachelor's Degree in related field required2/3+ years of experience in Product Management/DevelopmentProven track record with consumer-facing product(s) and a core product visionExperience with rapid and iterative software development methodologiesA solid understanding of application architecture (e.g. web, native app, PWA, etc)Knowledge of reporting/analytical applications, i.e. AdobeExperience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plusImpeccable communication skills, both on and offline Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.-
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