Director-Digital Product Management

2 months ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Director, Product Management – Search, Chat and Help

The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express' proprietary digital products – Amex Mobile App, , Amex Offers and Customer Personalization.

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express' payment and related services to life through our digital experiences.

We're looking for a talented and passionate Product Director to help lead product management looking after Search, Chat and Help in the mobile app and This is a critical role as we look to provide our customers a best-in-class experience that drives customer satisfaction and increases digital containment.

This Product Director partners closely with a team of product managers, engineers, designers, analytics and effectively engages multiple stakeholders across the organization. Key responsibilities include but are not limited to:

Partner with Strategic Delivery functions on definition of the roadmap & resource managementPartner closely with Technologies to continue acceleration of deliveryDevelop deep partnerships across the organisationInnovative mindset – understanding technical nuances of the channels and core platformsDrive 'Product Ownership' mindset across the team, owning not only technical delivery but also on-going support and product iterationsLeading a technical and high-performing product team, working with AET engineersAttract top talent to join our growing organisationDefine and execute a global strategy for capabilities central to the wider mobile and web experienceTranslate organisational priorities into 'executionable' featuresQualifications:Experience in mobile app and web product strategy/developmentHighly collaborative and influential leaderExperience leading a high-performing product teamProven success in driving digital product strategy and digital product designExcellent communication skills and experience working effectively with peersHigh performer with proven experience delivering technically complex projectsStrong thought leadership in the digital spaceAbility to interpret consumer insights and trends into actual features and functionalityA passion for all things digital, inside and outside of workBachelor's Degree in technical or design field Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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