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Senior Associate-Digital Product Management
3 months ago
You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The Enterprise Comms & MarTech Experiences (ECMX) team was formed to support business units across the enterprise and sits within the Enterprise Digital and Data Solutions Group (EDDS). This role will support the EDDS organization and is responsible for growing the American Express brand in more than 150 countries around the world. You will be part of the Enterprise Marketing Products organization on the Marketing Channel Products team focusing on digital enrollment and redemption. The team is dedicated to driving value by developing reliable, flexible, and scalable solutions and managing products that improve speed to market, support growth, and enable operational efficiencies, while providing a best-in-class customer experience that enables marketing across the enterprise. You will partner with a cross functional team and will be responsible for developing and delivering a strategic roadmap to drive marketing channel transformation. We are seeking a candidate to join as an associate/senior associate within the Product Owner team for the Online Loyalty Enrollment Tool (OLET) and the Loyalty Campaign Tool (LCT). OLET is a customer-facing web experience that facilitates enrollment into different marketing offers across the globe. LCT is a campaign management tool that streamlines existing marketing processes and enables users to set up complex algorithm-driven campaigns that enable card members to redeem Membership Rewards points. The associate/senior associate will be responsible for monitoring and managing the daily operational and executional tasks required to run the applications in close collaboration with our software engineering teams. The associate/senior associate will have the opportunity to partner with stakeholders across the enterprise to provide consultative support on key business initiatives, implement risk-mitigating controls, spearhead issue resolution, provide training, and optimize analytics reporting for OLET and LCT.
How will you make an impact in this role?
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
Work closely within the product owner team to create and execute on long-term strategy to build best in class marketing technology.Coordinate cross-business unit initiatives and management across Digital Enrollment and Redemption Channels to prioritize and delivery on priorities.Communicate status of key initiatives and /or issues and remediation efforts to key stakeholders.Solutioning on key initiatives: Either individually, or in partnership with users and/or marketing stakeholders, creating welldefined solutions for product features which can be easily understood by our engineering colleagues.Liaison to the operations team that owns campaign updates and execution for enrollment campaigns.Work within the agile framework to manage product work (i.e. leading daily standups, managing sprints and program increments in JIRA, tagging epics and capabilities in Rally).User Training and Change Management: Creating well laid-out content with the appropriate amount of detail, and process-maps where appropriate, to train our user and marketing stakeholders.Preferred QualificationsStrong Relationship Management skills. This person will work closely with our globally diverse user community, demanding strong interpersonal skills, influence management and written/oral communication skills.Product development experience, experience with Agile and Scaled Agile Framework preferredAbility to document and communicate business needs to marketers, product owners and technology engineering.Ability to translate technical concepts in a manner that is easily understood by the business.Ability to manage multiple workstreams and projects at the same time.Creativity Growth mindset Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.