Senior Associate-Digital Product Management

1 month ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you're finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

To deliver on a seamless and connected customer experience across channels, the Product Experience Frameworks (PXF) team is driving the roadmap and strategy for American Express. The "PXF" team is an ecosystem of experiences and framework products that enable fast, scalable, and consistent application development, transforming how the Enterprise can drive customer satisfaction, improve product and development experiences and increase interoperability. As a central function for creating these customer experiences, experimentation is an increasingly critical function at American Express to make data-driven and innovative product delivery.

How will you make an impact in this role?

As the Senior Associate Product Manager for Experimentation, you will be joining the experimentation product team to support the development and evolution of our cutting-edge experimentation platform and solutions. The person in this role will be at the forefront of enabling Amex product, engineering and analytics teams to build the best digital experiences via world-class experimentation tooling. Ensuring our technology is integrated within our ecosystem and meeting industry-level innovation and sophistication is a key part of this role. The ideal candidate will have a passion for product management, strong technical proficiency, a data-centered decision-making mindset, and a desire to learn and grow in a dynamic, fast-paced environment. This role involves being an amazing thought-leader and partner with our engineering team to develop new features and products for seamless integration and performance of our platforms. You will also work closely with our Center of Excellence teams to enable user teams through issue resolution, standardize best practices, and develop compelling and engaging communications. You will also go in deep with various functional stakeholders across the enterprise to conduct thorough research and understanding of needs across the enterprise. With hundreds of experiments impacting millions of users every day, this role is critical in building an experimentation culture and improving end user experiences across American Express.

This role reports to Senior Product Manager, Digital Product Management - Experimentation.

Collaborate with senior product manager to define product vision, strategy, and roadmap for experimentation products and deliver on business outcomes
Assist in defining and prioritizing features, user stories, acceptance criteria, and testing based on user needs and business objectives
Conduct research, gather user feedback, and analyze user behavior of experimentation platform to identify pain points and opportunities for improvement
Leverage understanding of technical systems and architecture to drive to an ideal state of tools and solutions
Work closely with engineering, analytics, and Center of Excellence to ensure successful and on-time product delivery
Manage project timelines, track progress, and ensure timely delivery of product milestones
Create and maintain product documentation, including requirements, user guides, release announcements, and experimentation newsletters
Stay up to date on industry trends, competitive landscape, and emerging technologies to inform product strategy
Assist in addressing user inquiries, support items, and issues related to experimentation platform to ensure positive user experience Required Qualifications1-3 years of experience in product management, product design, agile delivery, data science or a related role in a software development environment.
Display a comprehensive understanding of iterative software delivery, MVP and agile methodology & processes
Demonstration of analytical and problem-solving skills with experience in working closely with data analytics teams
Excellent collaborator with ability to foster co-creation across a broad set of partners to ideate, solution, prioritize, and deliver a diverse set of resources and tools accommodating various internal personas
Excellent verbal and written communication skills, with ability to convey complex ideas clearly and concisely to stakeholders and leadership
Ability to work effectively in a collaborative, team oriented environment
Must be highly independent, with demonstrated ability to self-start, carve opportunities out of white space & ambiguity, and solve problems without significant oversight Preferred QualificationsExperience in building out a platform from 0 to 1
1+ years experience with experimentation platforms, A/B testing, and data-driven product development (Optimizely, Adobe, LaunchDarkly or similar)
Knowledge of basic experimentation science and principles
Familiarity with enterprise collaboration and product management tools such as JIRA, Confluence, and/or Airtable Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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