Product Manager, Digital Platforms

1 month ago

New York, New York, United States teamworkonline Full time
ABOUT THE NATIONAL HOCKEY LEAGUE
Founded in 1917, the National Hockey League (NHL) is the premier professional ice hockey league in the world, and is one of the major professional sports leagues in the United States and Canada.

With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey to celebrate fans of every race, color, religion, national origin, gender identity, age, sexual orientation, and socio-economic status.

At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone – and inclusion belongs on the ice, in the locker rooms, boardrooms and stands.
WHAT WE EXPECT OF YOU

SUMMARY
The National Hockey League is committed to creating compelling digital experiences that bring the excitement of hockey to fans around the globe, while supporting and empowering our 32 member Clubs to do the same. We are seeking a Product Manager to join our team and help achieve our mission. Our team's portfolio includes digital products such as the NHL App, , NHL.TV, streaming and connected device apps, plus support for all 32 sites and other digital properties & platforms as needed.

In this role, you will work with teams of dedicated Product Managers, Engineers, Designers, Project Managers and QA, while partnering with colleagues and stakeholders both inside our organization, and at best-of-breed vendors across the globe.

Our ideal Product Manager knows how to juggle priorities in real-time, build relationships and consensus to help deliver success for the business, the fans, and the team itself. Your day-to-day will focus on, but will not be limited to video products (both live and VOD), platform monetization strategies, and administering and developing third-party vendor and in-house publishing tools that manage our content and power the production & programming of our digital platforms, such as and NHL App, reporting directly to VP, Digital Platforms.

This is a unique opportunity to make an important impact on NHL's business objectives, while deepening the relationship between NHL and its global fanbase in a rapidly growing and transforming industry.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Work with multiple vendors and teams to forecast timelines, plan releases and coordinate cross-team deliverables
  • Work with Product leadership to prioritize ongoing projects
  • Work with Analytics to produce tracking materials
  • Build and manage relationships with a diverse set of stakeholders, including product owners, ad operations, sponsorship sales, external vendors and executives
  • Create alignment between engineering, business stakeholders and leadership. Be the first point of contact for questions and clarifications on your portfolio of products and projects
  • Provide production support by closely collaborating with content producers using the tools in your portfolio
  • Create transparency and accountability with mechanisms to compile status, identify risks and escalate critical product decisions and information
  • Be a subject matter expert on the product, platform and industry trends, gaining a deep understanding of customer motivations, problems, journeys, and usage patterns
  • Drive ideas forward from inception through execution, getting deeply embedded in the details and bridging the gaps where necessary to achieve target outcomes
  • Lead by example in creating a work environment where we lift each other up and push each other towards our collective success
  • Keep a pulse on the sports, media, and entertainment best practices and trends, to create best-in-class products and digital experiences

QUALIFICATIONS
Knowledge Areas/ExperienceRequired
  • 1-3 years of experience working with digital products and tools with a focus on streaming video, platform monetization & analytics
  • Knowledge of hockey and a firm comprehension of its history, rules, and culture
  • CSPO or similar certification, or equivalent experience working with scrum teams in an agile or modified agile framework
  • Experience working with design, engineering, and QA teams using agile methodologies
  • Experience developing requirement documents, user stories and user interaction diagrams
  • Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
  • Experience in conducting user-research and applying those findings to support data-informed decision-making
Preferred
  • Hands-on experience with vendors & systems in our 3rd-party toolkit: Brightcove, WSC Sports, Viewlift, Forge, Contentful, eCal, Google Analytics
  • An aptitude for understanding content management systems and website production

Required Skills
  • Excellent communication and collaboration skills, with a proven track record of working effectively with cross-functional teams
  • Strong analytical and problem-solving skills, with the ability to translate insights into actionable product strategies

CORE COMPETENCIES
These core competencies reflect the underlying values that are necessary to represent the National Hockey League:
  • Accountability
  • Adaptability
  • Communication
  • Critical Thinking
  • Inclusion
  • Professionalism
  • Teamwork & Collaboration

The NHL offers U.S. regular, full-time employees: Time to Recharge: Utilize our generous Paid Time Off (PTO) to focus on your well-being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday. Ability to Focus on your Health: Along with competitive salaries, the NHL offers comprehensive health benefits to employees and their eligible dependents effective on their first day with us – there is no waiting period. The NHL subsidizes a large portion of the health benefits costs, therefore your cost for medical, dental and vision coverage is minimal. We also offer our employees and members of their household access to our Employee Assistance Program (EAP) to support mental, physical, and financial health. In addition, employees have access to a digital wellness resource designed to improve health and happiness through courses in sleep, movement, and focus. These services are confidential and at no-cost to our employees. Childcare Leave: Because your family is the NHL family, employees are offered comprehensive Childcare Leave to welcome your new addition. The primary caregiver to the child is entitled to up to 12 weeks of paid Childcare Leave, at full pay, following the birth, adoption, or placement of a child. Employees that are not the primary caregiver to the child are entitled to up to 6 weeks of paid Childcare Leave, at full pay, which must be taken within the first 6 months following the birth, adoption, or placement of a child. Confidence in your Retirement Goals: Participate in the NHL's Savings Plan which includes a 401K (pre-tax and Roth options) plus non-elective (employer) contributions to keep your retirement goals on track. A Hybrid Work Schedule: The NHL recognizes the value of flexibility in work locations/schedules to help our employees balance work/life priorities. Hybrid work schedules are available for a majority of our roles. Our New Headquarters: Our new, state of the art, offices are located at One Manhattan West in Hudson Yards. When you're in the office, you can conduct meetings in one of our high-tech conference rooms, have lunch with a view or play in the game room. Employees can also enjoy New York's newest neighborhood that is home to more than 100 shops, culinary experiences, and public artwork. A Savings for Commuting: Participate in the NHL's pre-tax commuter benefit plan which helps offset the financial cost of traveling to and from our office. NHL Partner Rates: Unlock exclusive pricing from our Partners that include savings on travel, consumer goods and services, plus the NHL Store. Life at the NHL: In your first few days, you meet with your new teammates and the HR Team. You have the opportunity to learn more about the NHL and our workplace culture. Employees are invited to play hockey during our Tuesday Night Skate at Chelsea Piers, join our Employee Resource Groups and more. You are a part of our team and we encourage you to be your authentic self, adding to our dynamic workplace culture. SALARY RANGE: $100-120K Actual base pay for a successful candidate will be determined based on a variety of job-related factors, including but not limited to: experience/training, market demands, and geographic location. When applying, please be sure to include a cover letter with your salary expectations for this role. We thank all applicants for their interest in this opportunity, however only qualified candidates selected for an interview will be contacted. NO EMAILS OR PHONE CALLS PLEASE. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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