Senior Manager-Digital Product Management Supplier Experience

4 weeks ago

New York, New York, United States American Express Full time

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

GCS is the B2B payments division of American Express, enabling businesses globally to pay for and finance what they need to grow their businesses. GCS provides a suite of payment and lending products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.

As our customers are changing the way they work and pay, we have been evolving with them by developing B2B partner-embedded and automated payment solutions so that we are seamlessly coordinated into customer ecosystem. The B2B Solutions team is focused on building a new business model, key partnerships, value propositions, and go-to-market plans that will address all customer segments, from Small businesses to Large and Global clients, to create new opportunities for us to capture B2B spend through these ecosystem partners, such as AP Automation partners, Accounting and ERP software providers, as well as procurement platforms & networks. This business has doubled in customers and volume over the last few years and requires focused attention on customer experience management and overall roadmap prioritization and planning.

As such, the Senior Manager, Product Development – B2B Supplier Experience, will join a team passionate about designing and building a product roadmap with a broad set of features and improvements aimed at delivering a best in class supplier experience. Paired with our Buyer initiatives, we will create digital platforms for B2B ecosystem growth.

How will you make an impact in this role?

Responsible for driving the creation of product capabilities and features with the objective of guaranteeing optimal customer experience across Supplier touch points with American ExpressBuild product development roadmaps and align with multiple partners on key deliverables Ensure effective translation of new user journeys into development planningIdentify key areas of opportunity within end-to-end product designs to build or improve digital self-serve toolsCollaborate with the Product Management to understand strategic vision for product growth, the competitive landscape and define objectives and key success metrics. Partner with Technologies to identify high level architecture and design for an optimal solution based on the business objectivesGet into the details – Create thorough documentation, translate business requirements into technology delivery, and get creativeCreate and deliver executive level communications, updates, and reportingMinimum Qualifications:Proven product development track record and deep expertise in design and developmentComfortable with ambiguity and ability to translate unstructured information to a structured, actionable plan.Proven ability to both focus on high level strategy and delve in the weeds on detailed operations Ability to balance and bridge technology and business needsStrong relationship building skills and a collaborative attitude Experience analyzing complex data and processes to find and drive innovative solutions Ability to effectively prioritize and drive strong results with limited resourcesExcellent interpersonal, strong written, and verbal communication skills, focusing on key messages and actionsDemonstrated ability to influence many business partners to drive business value without direct authority Positive, flexible and proactivePreferred Qualifications:Deep expertise in Business to Business payments and Accounts Receivable functions Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.

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