Sales Support Representative

1 month ago

Farmingdale, Maine, United States DXP Enterprises Full time

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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The Sales Support Representative supports the outside sales team and manages lead follow-up, sales coordination and customer satisfaction activities.

Responsibilities of the Sales Support Representative include, but are not limited to:

  • Manage the equipment sales administration
  • Manages CRM and ERP systems coordination
  • Manages OS account lists on business systems
  • Tracks activity and revenue at target accounts
  • Generates special sales reports for management as needed
  • Coordinates communication between business unit / OS / IS
  • Develops tracking procedures to include log in, assignment, follow up
  • Follows Leads from cradle to grave and tracks results
  • Evaluate and discuss technical questions regarding pump sales and service
  • Generating quotes with goals to close orders
  • Determine customers' needs by going beyond what they are requesting with goals of future sales development
  • Data collection of new and existing customer accounts to build a comprehensive database
  • Develop accounts by checking customer's purchase history, suggesting related and new products
  • Maintain and improve quality results by following standards, recommending improved policies and procedures
  • Function as a liaison between engineering and other departments as appropriate to maximize superior sales
  • Social media style interaction within our company in efforts to close the gaps on miscommunication

Qualifications of the Sales Support Representative include, but are not limited to:

  • 3-5 years of experience in Inside Sales and/or Marketing
  • Broad knowledge and experience in the industry
  • Prior knowledge of logistical matters
  • Strong knowledge of Windows based programs
  • Tech savvy with the ability to perform on a multi-screen computer environment
  • Possess organizational skills to work in a fast-paced environment
  • Prior use of the NetSuite platform or knowledgeable with CRM and business enterprise software systems, update and maintain systems with new sales information or similar CRM is an asset
  • Meet deadlines and keep commitments consistently
  • Extremely detail oriented and highly organized
  • Ability to multi-task and re-prioritize tasks on an ongoing basis
  • Excellent skills in both verbal and written communication
  • Strong phone presence
  • Ability to work both, independently and within a team

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Additional Information:

Working Conditions: Office Environment

Training/Certifications: N/A

Shift Time/Overtime: Monday-Friday / 8:30 am - 5 pm

Travel: No travel required

Education: High School Diploma

DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.

DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V

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