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Client Relationship Manager

2 months ago

Tampa, Florida, United States Highland Management Group Full time

We are seeking a highly skilled and experienced professional to join our team at Highland Management Group as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded.
  • Provide timely and effective resolution to customer complaints and issues.
  • Collaborate with internal teams to identify and implement process improvements.
  • Conduct market research and stay up-to-date on industry trends to ensure our clients receive the best possible service.
  • Work closely with the management team to develop and implement strategies to drive sales and growth.
  • Lead and motivate a team of customer service representatives to achieve exceptional results.
  • Develop and maintain a deep understanding of our clients' businesses and industries to provide tailored solutions.

Requirements:

  • Proven experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively as part of a team.