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Client Relationship Manager

2 months ago

Tampa, Florida, United States Mad Mobile Full time
About Mad Mobile:

Mad Mobile is at the forefront of revolutionizing retail and dining experiences. In a fast-paced market where customer expectations are continually evolving, we lead the way in innovation.

Our mission is to empower customers to interact and transact with brands effortlessly, whether they are in-store, outside the traditional boundaries, or on the move.

We proudly support some of the largest brands in the industry and are committed to discovering new methods to enhance customer engagement, boost in-store efficiency, and ultimately drive sales growth.


Position Overview:

We are currently seeking a Customer Success Manager (CSM) to join our dynamic team. This role will be based at our headquarters.

As a CSM, your primary responsibility will be to cultivate and sustain robust relationships with our clients, ensuring their success and satisfaction with our offerings.

Your main objective will be to enhance customer retention, loyalty, and growth.


Key Responsibilities:
  • Manage customer relationships, serving as their main point of contact and trusted advisor.
  • Identify clients' business goals, challenges, and needs to propose value-added solutions and upsell opportunities.
  • Create and deliver training and educational resources to enable clients to maximize the benefits of our products and services.
  • Engage with clients regularly to evaluate their satisfaction, address any issues, and collect feedback.
  • Work collaboratively with sales, support, and product teams to advocate for clients' needs and ensure prompt resolution of issues.
  • Track key performance indicators, recognize potential risks or signs of churn, and implement strategies to mitigate them.
  • Stay informed about industry trends, best practices, and competitors to provide relevant insights and guidance to clients.
  • Act as a client advocate within the organization, offering feedback to enhance our services based on client needs.

Qualifications:
  • Demonstrated experience in a customer-facing role, such as customer success, account management, or sales.
  • Exceptional interpersonal and communication skills to build rapport with clients at all levels.
  • Strong analytical and problem-solving skills to effectively address client needs.
  • Familiarity with the industry and an understanding of clients' business processes and objectives.
  • Proficiency in customer relationship management (CRM) software and relevant tools.
  • Self-driven, results-oriented, and capable of managing multiple client accounts independently.
  • Proven ability to collaborate effectively within a team environment.
  • Excellent organizational and time management skills to prioritize tasks and meet deadlines.
  • A customer-centric mindset with a passion for delivering outstanding experiences.

Preferred Qualifications:
  • Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).

Our Core Values:
  • Customer: We believe our clients deserve the best from us every day.
  • Accountability: We take ownership and make things happen.
  • Teamwork: We succeed as a team and enjoy the journey.
  • Innovation: We inspire and ignite the future.
  • Integrity: We are honest, ethical, and trustworthy.

Why Choose Mad Mobile?

Mad Mobile is recognized as one of the fastest-growing companies in the region and is proud of its inclusive culture that promotes diversity and a healthy work-life balance.

We offer comprehensive benefits, including fully covered medical, dental, and vision plans for employees who select our HDHP plan, as well as substantial support for family coverage.

Additionally, we provide a robust 401(k) plan with matching contributions, fully vested from day one. At Mad Mobile, we are not only shaping the future of in-store experiences but also building exceptional teams.


EEOC Statement:

Mad Mobile is an equal opportunity employer. We do not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.