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Service Inventory

2 months ago

Columbia, South Carolina, United States Shimadzu Scientific Instruments Full time

WHO ARE WE?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

WHAT CAN SHIMADZU OFFER YOU?

  • Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
  • Competitive Compensation: Day 1 Benefits and competitive salary.
  • Retirement Benefits: Matching 401K and a Profit-Sharing Program.
  • Health Benefits: Flexible Spending/Health Savings Accounts.
  • Performance Bonuses: Variable Pay Plan for commission and incentive roles.
  • Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
  • Education: Tuition Assistance Program for both graduate and undergraduate levels.
  • Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
  • Well-being: Comprehensive Corporate Wellness Program.
  • Work Flexibility: Business casual Dress Attire & casual (jeans) Friday
  • Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
  • Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).

ADDITIONAL COMPENSATION:

  • For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
  • For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).

POSITION SUMMARY:

The individual in this position will be responsible for a variety of Administrative, logistics, and execution/fulfillment activities associated with Service inventory processing.

Provide administrative and production support to the PM Kit program including forecasting purchasing needs, production assembly, PM Kit inventory controls/movement.

The incumbent is responsible for tracking, controlling and maintaining records for all inventory transactions, which may include: FSP orders, Service backorders, Service part returns, SIT cost additional orders and Service MFG Orders.

This position will provide support assistance to the General Manager of Service Operations in accomplishing the Service Division business needs.

Requires significant communication and teamwork to accomplish the business needs.

Must be able to independently lift & carry parts up to 50 pounds. For parts, etc, above 50 pounds and up to 60 pounds, special support will be provided to assist with carrying and lifting. Be able to process/ship packages via FedEx/UPS power ship. The individual must be able to work independently and at a fast and consistent pace.

This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

  1. To provide direct assistance/support to the General Manager - Service Operations. (daily)
  2. To expedite and if necessary reroute all FSP/SSP orders and Transfer of inventory parts returned on RGA/RMA process. (daily)
  3. Work closely with HDQ and Regional Service Administrators to ensure accurate and prompt response to changes to orders and parts returns. This includes requesting and processing inventory reductions. (daily)
  4. Communicate order status to field service personnel. (daily)
  5. Maintain necessary files and provide reports to management, includes inventory reports. (monthly)
  6. Perform necessary phone support functions for the department. (daily)
  7. Backup support for Service call processing/invoicing in GP. (monthly)
  8. Communicate to Purchasing department inventory requirements to maintain/fulfill Service needs. (weekly)
  9. Assist GM Service Operations on conducting physical inventory audits, cycle counts, Corporate Inventory count. (Schedule per business requirements)
  10. PM Kit responsibilities: Planning/Forecasting/Production/Distribution/Inventory controls associated with PM KIT program for both forecasted and un-forecasted PM KIT business needs. (daily)
  11. Complete and provide all inventory related reports on a timely basis. (weekly)

SCOPE:

This position's primary focus is to provide inventory support to the Service department and provide back-up support to the Service Parts Clerk(s). Additional duties include any type of support work needed to assist either the General Manager - Service Operations or the Service Administrator in completion of their daily tasks.

KNOWLEDGE REQUIREMENTS:

Casual Working Thorough

SSI Internal Systems PC Operations/MS Office

Inventory Management Inventory Controls

SSI Instrumentation Interpersonal Skills

Ability to work alone Customer Relations Skills

Teamwork Organizational Skills

PROBLEM SOLVING REQUIREMENTS:

Incumbent is required to make judgment calls on routine matters that are governed by either policy or commonly accepted business practices. The incumbent must have the ability to prioritize requests in a fair and effective manner, while maintaining good relations with all parties. Also must be a self-starter in establishing methods to reduce and maintain acceptable inventory levels.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

A high school diploma or the equivalent is required. Inventory work related experience is highly preferred.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment

SUPERVISORY RESPONSIBILITIES:

None.

PHYSICAL DEMANDS:

The position requires frequent lifting (or by other means for movement) of boxes and computer components/parts. Physical demands may include frequent bending; stooping, squatting, standing, walking, sitting for long periods of time and pulling/pushing of parts can also be expected. Incumbent must be able to lift up to 50 pounds routinely throughout the day. For parts, etc, above 50 pounds and up to 60 pounds, special support will be provided to assist with carrying and lifting. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

SAFETY/PERSONAL PROTECTIVE EQUIPMENT:

Position is required to maintain proper housekeeping and safety standards. Proper use of personal protective equipment and safety devices are required as stated by the Corporate Safety Document policies and procedures.

WORK ENVIRONMENT:

This position is based in an office area that requires regular and predictable attendance. It will involve working alone on projects and collaborating as part of team. Incumbent may work at different workstations during the day and travel to regional locations in order to support the information technology needs of all company employees. Extra hours may periodically be required, in order to fulfill the functions required by this position. The position will include contact with all SSI employees and requires prompt and friendly handling of all related inquires.

Limited travel may be required related to inventory controls and audit process, typically to regional offices throughout domestic US.

EEO Statement

Shimadzu Scientific Instruments is an equal opportunity employer and federal contractor or subcontractor. As applicable, the parties agree that they shall abide by the requirements of 41 CFR Section a); 41 CFR Section a); 41 CFR Section a); and 29 CFR Part 471, Appendix A to Subpart A with respect to affirmative action program and posting requirements, and that these requirements are incorporated herein. These regulations require that covered prime contractors and subcontractors ensure nondiscrimination and take affirmative action in employment to employ and advance qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, and protected Veteran status. These regulations also prohibit covered contractors from taking adverse action against applicants or employees because they have inquired about, discussed, or disclosed their or their co-worker's compensation information in certain situations.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)