Advanced Analytics MCS Account Manager
2 months ago
At Crowe, you have the chance to provide creative solutions to today's intricate business challenges. Our team is known for their deep understanding of complex processes and technologies, focusing on delivering measurable results to help clients enhance their business value. With a strong emphasis on cutting-edge technology solutions and internal career development, Crowe is consistently recognized as a top workplace. Join us on our 75-year journey and be part of our growth.
Position Overview:
As an Account Manager within Crowe's Microsoft Cloud Solutions Delivery Unit, you will be responsible for managing accounts in the Manufacturing and Supply Chain sector. This role involves enhancing client relationships through the implementation of innovative ERP, Digital Accounting, and Data Analytics solutions.
Main Responsibilities:
- Act as the primary point of contact for customer account management
- Develop and maintain long-lasting strategic client partnerships
- Negotiate and manage agreements to maximize value for both Crowe and the client
- Establish trusted advisor relationships with key clients and stakeholders
- Ensure timely and successful delivery of solutions tailored to client needs
- Identify opportunities for business growth and revenue enhancement within existing client base
- Monitor key account metrics and engagement status
- Collaborate with internal teams to exceed client expectations
- Manage all client deliverables, timelines, and communication
- Work on client subscription renewals in collaboration with Microsoft
- Maintain and update client information in CRM
- Understand client's specific business needs and offer tailored solutions
- Generate new business through networking and follow-up calls
- Deliver engaging customer presentations
- Participate in industry events to promote products
- Develop effective sales plans and manage pipelines efficiently
- Achieve sales targets and contribute to team goals
- Organize and prioritize daily tasks
- Contribute to team meetings and stay updated on software systems
- Passionate problem-solver with a focus on exceeding expectations
- Desire to create value for clients
- Strong leadership skills and team player mentality
- 3-5 years of relevant Account Manager experience
- Excellent communication skills for internal and client interactions
- Client management expertise with a focus on trust-building
- Experience in customer expectations management
- Ability to work with various stakeholders and Microsoft partners
- Travel availability as needed
- Proficiency in solution selling and ERP knowledge
- Microsoft Dynamics 365 familiarity is a plus
- Cloud knowledge and experience beneficial
- Proficient in Microsoft Office suite
Our Offer:
Crowe values its employees and offers a comprehensive benefits package. Join us and discover the opportunities for growth and development in an inclusive and diverse environment.
About Crowe:
Crowe is a leading public accounting, consulting, and technology firm in the United States, offering a wide range of services to help clients achieve their goals. With a global presence, Crowe is recognized as a top employer and serves clients worldwide as a member of Crowe Global, a premier accounting network.
Crowe LLP provides equal employment opportunities and upholds non-discrimination policies based on various factors.
Crowe LLP does not accept unsolicited resumes or candidates from external sources without prior agreements in place.
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