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Supervisory Information Technology Specialist

2 months ago

Washington, Washington, D.C., United States U.S. Capitol Police Full time
This
position is located in the Service Operations Division (SOD), Office of
Information Services (OIS), Office of the Chief Administrative Officer (OCAO),
United States Capitol Police (USCP).Serves as the Associate Director
for the Service Operations Division (SOD) and is responsible
for managing end-user support for over
3,000 USCP and external customers, both on-site and remote. Activities
include the evaluation of new technologies, establishing standards,
procedures and service-level agreements and providing a range of technical
support services including requirements analysis, acquisition,
installation, customer service and training.
The SOD AD maintains the OIS Help Desk and customer
focus initiatives, while providing direction in all end-user technology
issues in support of information operations. Participates in
the formulation and implementation of OIS's short and long-range goals.
Performs administrative and technical supervisory
functions for subordinates. Assigns duties and evaluates performance.
Manages the organizational unit's budget and workload.
Develops performance requirements for subordinates and ensures a mutual
understanding of the performance standards. Resolves complaints and
grievances.
Provides leadership to ensure support for equal
employment opportunity (EEO) goals and requirements. Practices
non-discriminatory and non-retaliatory employment actions and
prevents unlawful discrimination or harassment based on race, color, religion,
sex, national origin, sexual orientation, genetic information, gender
identity, age, or disability. Provides for employee skills enrichment
through job related coaching, mentoring, and training. The incumbent will
foster a culture of learning, sharing, cooperation and teamwork that
improves efficiency and effectiveness throughout the organization.
Excellent interpersonal skills are necessary to
interact with USCP staff, senior staff, officials from other agencies and
the public. Demonstrates skill in developing and delivering oral
and written presentations as well as making recommendations on management
issues in concise and convincing language.
Serves as the technical expert responsible for
tracking budget expenses, Project Management, Problem Solving, end-user
support, desktop and mobile device management, software management,
telecommunications, user experience, Help Desk management, and
People Management.
Advises the Office of the Chief Information Officer
(OCIO) about the costs, efficiencies and desirability of revising or
adopting new approaches and standards for new technologies. Conducts studies
and evaluations of information technology, including desktop hardware and
software concerning the capacity and performance against known and
forecasted demand and the efficiency and effectiveness of the technology.
Implements these technologies to support the development of USCP information
systems.