Supervisory Information Technology Specialist

2 months ago

Washington, Washington, D.C., United States USAJobs Full time
Duties


This position is located in the Service Operations Division (SOD), Office of Information Services (OIS), Office of the Chief Administrative Officer (OCAO), United States Capitol Police (USCP).


Serves as the Associate Director for the Service Operations Division (SOD) and is responsible for managing end-user support for over 3,000 USCP and external customers, both on-site and remote.

Activities include the evaluation of new technologies, establishing standards, procedures and service-level agreements and providing a range of technical support services including requirements analysis, acquisition, installation, customer service and training.


The SOD AD maintains the OIS Help Desk and customer focus initiatives, while providing direction in all end-user technology issues in support of information operations.

Participates in the formulation and implementation of OIS's short and long-range goals.

Performs administrative and technical supervisory functions for subordinates. Assigns duties and evaluates performance. Manages the organizational unit's budget and workload. Develops performance requirements for subordinates and ensures a mutual understanding of the performance standards. Resolves complaints and grievances.

Provides leadership to ensure support for equal employment opportunity (EEO) goals and requirements.

Practices non-discriminatory and non-retaliatory employment actions and prevents unlawful discrimination or harassment based on race, color, religion, sex, national origin, sexual orientation, genetic information, gender identity, age, or disability.

Provides for employee skills enrichment through job related coaching, mentoring, and training.

The incumbent will foster a culture of learning, sharing, cooperation and teamwork that improves efficiency and effectiveness throughout the organization.

Excellent interpersonal skills are necessary to interact with USCP staff, senior staff, officials from other agencies and the public.

Demonstrates skill in developing and delivering oral and written presentations as well as making recommendations on management issues in concise and convincing language.


Serves as the technical expert responsible for tracking budget expenses, Project Management, Problem Solving, end-user support, desktop and mobile device management, software management, telecommunications, user experience, Help Desk management, and People Management.


Advises the Office of the Chief Information Officer (OCIO) about the costs, efficiencies and desirability of revising or adopting new approaches and standards for new technologies.

Conducts studies and evaluations of information technology, including desktop hardware and software concerning the capacity and performance against known and forecasted demand and the efficiency and effectiveness of the technology.

Implements these technologies to support the development of USCP information systems.

Requirements

Conditions of Employment
  • You must be a U.S. Citizen. Successful completion of a Background Investigation is required. Must complete a one year probationary period. This is not a remote position. Telework is eligible as determined by the agency policy.

    Qualifications

    In order to qualify, you must meet the education and/or experience requirements described below.

    For the CP-13/GS-15 you must have one year (52 weeks) of specialized experience equivalent to at least the CP-12/GS-14.

Specialized experience is defined as experience which includes:

managing a service desk by supporting customer desktop systems (software, hardware and documentation) by providing advice, support and training; develop and monitor customer service standards; provide advice to those developing or using microcomputer-based applications systems; and planning, assigning and reviewing the work of subordinates.

*Applicants applying for positions in the 2210 series must have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.


Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.


Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.


Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

All eligibility requirements must be met by the closing date of the vacancy announcement.

(Information on Qualification & Education are located at the following link: )

Education

There is no education substitution for experience in this series and/or grade.

Additional information

Additional Conditions of Employment with

USCP:

As per the Congressional Accountability Act (CAA) and the Fair Chance to Compete for Jobs Act of 2019, criminal history information will only be collected following a qualifications review and after a tentative offer of employment has been made.

A criminal history does not automatically exclude an applicant from employment with the USCP.

Criminal History Check Must successfully pass a comprehensive criminal history check of the past 10 years if offered employment.

A criminal history check will be performed on applicants who accept an offer of employment. Credit Check Must successfully pass a credit check. Applicants must not be in default or delinquent on any Federal guaranteed student loans. Applicants must demonstrate a competent financial history. Financial delinquency including collection accounts, liens, repossessions, or garnishments may be a basis for disqualification.

Selective Service Registration Male applicants must provide verification of registration with the Selective Service System or must verify exemption from the Selective Service System registration because of age or military status.

Female applicants are exempt from Selective Service System registration.

Fingerprint Check Applicants' fingerprints will be submitted to the Federal Bureau of Investigation (FBI) for a check of the criminal history record.

Background Investigation Must successfully complete all components of the USCP full field background investigation. There are few automatic grounds for rejection in the USCP background investigation process. Issues of misconduct, such as illegal drug use, arrests, or convictions may not be automatically disqualifying.

However, deliberate misstatements, omissions, or intentionally withholding required information at any phase of the hiring process will result in a candidate's disqualification regardless of the nature or reason for the misstatement or omission.

The primary reason candidates fail a background investigation is due to deliberately withholding or omitting material facts. Providing false and/or misleading information may be grounds for removal from the application and selection process.

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