![The Envoy Hotel](https://media.trabajo.org/img/noimg.jpg)
Guest Service Agent
1 month ago
Overview:
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Follow sustainability guidelines and practices related to HHM's EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Us :
This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
To see other opportunities at this location,
Hospitality|Hotel|Host
-
Guest Service Agent
1 month ago
Boston, Massachusetts, United States Hilton Boston Park Plaza Full timeOne of the most historic hotels in city, the Hilton Boston Park Plaza is seeking a Guest Service Agent to join their front desk team This 1060 room property has a premier Back Bay location just steps away from the Boston Common and the Public Garden. It is also only a half mile from Beacon Hill and the Theater District A Guest Service Agent is responsible...
-
Guest Services Staff
1 month ago
Boston, Massachusetts, United States teamworkonline Full timeFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...
-
Guest Services Representative
3 days ago
Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global leader in luxury hospitality, renowned for its exceptional service and unparalleled guest experiences. Our purpose is to create lasting impressions that enrich lives by connecting with people and the world around us.About the Role:We are seeking highly motivated and organized individuals to join...
-
Guest Services Associate
1 week ago
Boston, Massachusetts, United States Marriott International, Inc Full timeJob OverviewCategory: Rooms & Guest Services OperationsPosition Type: Non-ManagementSchedule: Full-TimeLocation: Not specifiedPosition SummaryAs a Guest Services Associate, you will be the first point of contact for our guests, welcoming them with warmth and professionalism. Your responsibilities will include:Greeting and escorting guests to their...
-
Guest Services Coordinator
1 week ago
Boston, Massachusetts, United States Olshan Properties Full timeJob OverviewPosition SummaryWe are seeking a dedicated Guest Services Coordinator to oversee all front desk activities and serve as a primary point of contact for our guests and partners. Success in this role requires a commitment to professionalism, exceptional communication abilities, and the capacity to thrive in a dynamic environment.Key...
-
Guest Services Coordinator
1 week ago
Boston, Massachusetts, United States Pine Street Inn Full timePosition OverviewSCHEDULE: Full-time, Monday to Friday. This role is essential during emergencies.COMPENSATION: $22.40 per hour based on experience, with an additional $2.00 per hour for shifts worked between 11:00 PM and 7:00 AM.LOCATION: This position is entirely on-site.ROLE SUMMARY:The Guest Services Coordinator plays a crucial role in maintaining a safe...
-
Guest Services Coordinator
1 week ago
Boston, Massachusetts, United States Pine Street Inn Full timeJob OverviewWORK SCHEDULE: Full-time, Monday through Friday. This role is essential during emergencies.COMPENSATION: $22.40 per hour based on experience, with an additional $2.00 per hour for shifts worked between 11:00 PM and 7:00 AM.POSITION SUMMARY:The Guest Services Coordinator is dedicated to upholding the policies and procedures established by Pine...
-
Guest Services Supervisor
3 days ago
Boston, Massachusetts, United States Hostelling International USA Full timeJob OverviewAre you passionate about providing exceptional service to guests from diverse backgrounds? Hostelling International USA is seeking a dedicated Guest Services Manager to oversee our front desk operations and enhance guest experiences.Key Responsibilities:Manage a team of Guest Service Associates (GSAs) to ensure outstanding customer service and...
-
Guest Services Coordinator
3 days ago
Boston, Massachusetts, United States Pine Street Inn Full timePosition OverviewWORK SCHEDULE: Full-time, Monday through Friday. This role is critical during emergencies.COMPENSATION: $22.40 per hour based on experience, with an additional $2.00 per hour for shifts worked overnight.WORK LOCATION: This position requires on-site presence.ROLE SUMMARY:The Guest Services Coordinator plays a vital role in upholding the...
-
Guest Services Associate
1 week ago
Boston, Massachusetts, United States RAFFLES Full timePosition OverviewAs a Guest Services Associate, you will be the welcoming face of our establishment, ensuring that every guest feels valued and appreciated from the moment they arrive. Your dedication to the property and respect for our guests' belongings will create a warm and inviting atmosphere.Key ResponsibilitiesEfficiently manage the delivery of...
-
Guest Services Supervisor
1 week ago
Boston, Massachusetts, United States Hostelling International USA Full timeJob OverviewAre you passionate about providing exceptional service to guests from diverse backgrounds? Hostelling International USA is seeking a dedicated Guest Services Manager to lead our front desk operations at our vibrant hostel.Key Responsibilities:Supervise a team of Guest Service Associates (GSAs) to ensure outstanding customer service and efficient...
-
Guest Services Supervisor
1 week ago
Boston, Massachusetts, United States Hostelling International USA Full timeJob OverviewAre you enthusiastic about providing exceptional service to guests from diverse backgrounds? Hostelling International USA is seeking a dedicated Guest Services Manager to oversee our vibrant hostel environment.Key Responsibilities:Supervise a team of Guest Service Associates (GSAs) to ensure outstanding customer service and efficient front desk...
-
Guest Services Coordinator
1 week ago
Boston, Massachusetts, United States Rochambeau Full timeJoin the Team at RochambeauWe are seeking a Guest Services Coordinator to enhance our team in Boston. In this role, you will be the initial and final point of contact for our patrons, embodying the essence of our restaurant with a welcoming demeanor and outstanding service.Key Responsibilities:Adopt our Guest-Centric philosophy to guarantee a delightful and...
-
Manager of Guest Services
1 week ago
Boston, Massachusetts, United States Pressed Juicery - Boston Full timePressed Juicery is expanding and looking for a dedicated individual to join our team as the Retail General Manager.About Pressed JuiceryPressed Juicery is a leader in the wellness industry, committed to making healthy living accessible and enjoyable. With over 100 retail locations and availability in nearly 3,000 supermarkets, we also offer delivery services...
-
Guest Services Associate
1 week ago
Boston, Massachusetts, United States RAFFLES Full timePosition OverviewAs a Guest Services Associate, you will be the welcoming face of our establishment, ensuring that every guest feels valued and appreciated from the moment they arrive. Your dedication to our property and respect for our guests' belongings will create a warm and inviting atmosphere.Key ResponsibilitiesEfficiently manage the delivery of...
-
Manager of Guest Services
1 week ago
Boston, Massachusetts, United States Pressed Juicery - Boston Full timePressed Juicery is expanding and looking for a passionate leader. If you have a strong commitment to health & wellness and a knack for crafting exceptional guest experiences, we invite you to consider the role of Retail General ManagerAbout Pressed JuiceryPressed Juicery is a pioneer in the wellness industry, dedicated to making healthy living both...
-
Guest Services Representative
4 hours ago
Boston, Massachusetts, United States Pine Street Inn Full timeJob SummaryPine Street Inn is seeking a highly skilled and compassionate individual to fill the role of Overnight Shelter Access Specialist at our Men's Inn location.Key Responsibilities:Provide exceptional customer service to guests, staff, and visitors, ensuring a welcoming and inclusive environment.Operate an electronic entry monitoring system and ID...
-
Front Desk Agent
2 months ago
Boston, Massachusetts, United States Boston Harbor Hotel Full timeAbout Us:At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Guest Room Service Specialist
1 week ago
Boston, Massachusetts, United States Four Seasons Full timeFour Seasons - 1 Dalton Street [Housekeeper / Cleaner] As a Guest Room Service Specialist at Four Seasons, your responsibilities will include:Thorough Cleaning: Ensure guest accommodations are meticulously cleaned, which includes making beds, dusting surfaces, vacuuming carpets, and replenishing supplies.Organization: Maintain a tidy and organized...
-
Guest Services and Referral Coordinator
9 hours ago
Boston, Massachusetts, United States Pine Street Inn Full timeJob DescriptionJob Summary:The Shelter Access Specialist will be primarily responsible for maintaining an exceptional customer service-oriented environment, welcoming guests, staff, and visitors in person. Responding to guest and neighbor concerns and questions in a timely, professional, and responsive manner. Operating an electronic entry monitoring system...