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Guest Services and Referral Coordinator

2 months ago

Boston, Massachusetts, United States Pine Street Inn Full time
Job Description

Job Summary:

The Shelter Access Specialist will be primarily responsible for maintaining an exceptional customer service-oriented environment, welcoming guests, staff, and visitors in person. Responding to guest and neighbor concerns and questions in a timely, professional, and responsive manner. Operating an electronic entry monitoring system ID scanning via Clarity technology. Must have exceptional customer service skills, welcoming current guests and those seeking shelter and services. Reporting all activities of the shift. Creating guest IDs and frequent entry into the Pine Street data system. Maintaining friendly and efficient front entry operations in a busy, unpredictable environment. Frequent collaboration with on-site security services as well as other Pine Street programs and departments.

Key Responsibilities:

  • Assist shelter guests in accessing services such as food, clothing, medical care, and referral needs.
  • Ensure a safe and secure environment for guests and staff at the Men's Inn by attending to all safety and security policies, intervening with assistance around substance abuse issues and mental illness, job training and educational needs, assess guests' needs and assist in making appropriate transitional and housing referrals.
  • Be an available resource for guests to assist them in their efforts to obtain permanent housing.

Requirements:

  • Education: High School diploma or GED
  • Experience: Minimum of one (1) year of experience in the Human Services field
  • Preferred Qualifications: Valid MA driver's license in good standing, Bilingual English/Spanish, administering Narcan and CPR in a work setting, knowledge in the areas of addiction, recovery, and mental illness, knowledge of issues pertaining to the homeless, knowledge of area resources.

Physical Abilities/Skills:

  • Ability to use a computer, calculator, fax, copier machine, and other office equipment
  • Ability to access different building locations, and different program sites
  • Requires stooping, bending, and stretching
  • May include lifting of guests at times
  • Requires quick response in emergency situations
  • CPR/First Aid Certification and the ability/willingness to perform techniques