Guest Services Representative

2 months ago


Boston, Massachusetts, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in luxury hospitality, renowned for its exceptional service and unparalleled guest experiences. Our purpose is to create lasting impressions that enrich lives by connecting with people and the world around us.

About the Role:

We are seeking highly motivated and organized individuals to join our team as Guest Services Representatives. Responsibilities include welcoming and registering guests, handling payments, and responding to guest requests effectively and professionally.

Key Responsibilities:

  • Provide exceptional guest service and ensure a seamless experience for all guests.
  • Manage guest registrations, payments, and requests in a timely and efficient manner.
  • Collaborate with other departments to ensure guest needs are met and exceeded.
  • Maintain a high level of product knowledge and stay up-to-date on hotel services and amenities.
  • Work effectively in a fast-paced environment and adapt to changing situations.

What We Offer:

  • A competitive hourly rate of $30.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company matching.
  • Access to other Four Seasons Hotels and Resorts through our complimentary room nights program.
  • Opportunities for career growth and professional development.


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