IT Support Engineer

3 weeks ago

Brisbane, California, United States Cutera Full time

Company Description

Cutera, Inc. (NASDAQ: CUTR) is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We are a fast-paced, high-tech medical device company looking for the right person to help grow our business.

The Company's technology enables physicians to provide advanced solutions for a broad range of medical aesthetic applications including improving the skin's appearance through the treatment of superficial benign vascular and pigmented lesions, unwanted hair removal, improvement in skin laxity and wrinkles, and body contouring and sculpting.

Founded in 1998, the corporate, R&D, and manufacturing headquarters for the Company are located in the San Francisco Bay Area. Cutera is proud to manufacture all of its systems and accessories at its California headquarters. It has direct global operations in North America, Japan, Australia, and several European countries, and its products are distributed in over 40 countries. Please visit for more information about Cutera.

Job Description

We are seeking a motivated, detail-oriented, and experienced IT Support Engineer to join our team. In this role, you will be responsible for managing and resolving various service requests related to the operation of our internal systems. Your day-to-day duties will include hardware provisioning, application support, and troubleshooting of our technical infrastructure for local and remote users around the globe. The ideal candidate will have a strong background in AD, Windows Server, networking, application and hardware troubleshooting, with effective soft communication skills.

Act as a point of contact for all IT-related incidents and service requests.
Manage and track incidents through helpdesk software.
Proactively manage and resolve issues through an effective troubleshooting process.
Provision, install, and support hardware for new employees, including workstations, printers, and other peripherals.
Maintain a high level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
Be available to provide after-hours support when required.
Administer Active Directory (AD) / Azure accounts, permissions, and access rights.
Monitor and maintain Windows Server systems and environments.
Work within Amazon Web Services (AWS) & Azure for routine system checks, maintenance, and problem resolution.
Maintain accurate and up-to-date documentation of systems/network topology and processes.
Contribute to projects as needed, such as system upgrades and migrations.
Other duties as needed or required.

Qualifications
Bachelor's degree in IT related field.
Minimum of 3 years of experience in a service desk or technical support role.
Strong written and verbal communication skills.
Ability to communicate effectively with end users with varying degrees of technical acumen.
Strong understanding and experience in AD, Windows Server administration, and networking.
Experience in hardware provisioning for new employees.
Excellent problem-solving skills with the ability to diagnose and troubleshoot technical issues.
Strong customer service skills with a focus on professionalism and a positive attitude.
Experience with VMware, AWS, Azure, Salesforce, and SAP.
Ability to prioritize and manage several milestones and projects concurrently.

Relevant IT certifications (such as CompTIA A+, Network+, AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate) are preferred.
Experience with MacOS and iOS a plus

Additional Information
 Cutera expects to reasonably pay in the range listed below for this position based on the city and state listed in the job posting:
The actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, education, and candidate residence if the position is remote or field-based. We reserve the option to pay above this range for exemplary experience or higher education.
All your information will be kept confidential according to EEO guidelines.
If you are ready to become part of our spectacular, growing, and FUN company, then apply today
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

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