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Customer Service Specialist

3 months ago

Palo Alto, California, United States Gator Bio Full time

Gator Bio is a venture backed biotech company located in Palo Alto, CA. We develop, manufacture and market instruments, biosensors, reagents, and consumables used by life science research for biotherapeutic characterization, drug discovery, pharmaceutical and vaccine development. Our mission is to simplify and accelerate biological analysis for biotherapeutic research and development.

Join our innovative startup at the forefront of the Biotechnology Industry as an Order Entry and Customer Service Specialist. We're on a mission to "Move science and medicine forward, faster" and we're seeking individuals who thrive in both order entry and customer service roles. If you're detail-oriented, adaptable to a fast-paced environment, and comfortable in a startup culture, we want you on our team

Responsibilities

Order Processing

Accurately enter and process customer orders into the system. Collaborate with the fulfillment team to ensure timely and accurate order fulfillment. Resolve order-related issues promptly and communicate updates to customers.

Customer Service:

Assist customers with order inquiries, product information, and issue resolution. Provide exceptional service through various communication channels (phone, email, Live Chat). Build and maintain positive relationships with customers.

Attention to Detail:

Scrutinize order details for accuracy, including product codes, quantities, and shipping information. Identify and rectify discrepancies to maintain the highest level of precision.

Fast-Paced Environment:

Navigate a high-volume order environment efficiently while maintaining quality standards. Adapt quickly to changing priorities and handle multiple tasks simultaneously.

Startup Culture Comfortable:

Embrace the company culture by bringing a proactive and solution-oriented approach to the team. Contribute ideas for process improvement to enhance overall efficiency.

Cross-Functional Communication:

Collaborate with sales, warehouse, and other teams to ensure seamless order processing and customer satisfaction. Communicate effectively to resolve customer inquiries and provide timely updates.

Qualifications

  • High school diploma or equivalent; additional education or relevant experience is a plus.
  • Proven experience in order entry, customer service, or a related administrative role.
  • Exceptional attention to detail and accuracy in data entry.
  • Strong interpersonal and communication skills for customer interactions.
  • Ability to work efficiently in a fast-paced environment.
  • Comfortable with technology and proficient in order management systems.

Requirements

  • Ability to lift, push, pull, carry, and/or move up to 20 lbs.
  • The ability to lift 30 lbs. chest high will be required.
  • The role will require long periods of standing and sitting.
  • The employee will be required to use hands for computer work and pipetting.
  • Must pass a health screening.