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Customer Solutions Expert

2 months ago

Palo Alto, California, United States OM Internships Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Identify and pursue new sales leads through targeted marketing lists
  • Provide customers with products and solutions that simplify and organize their lives
  • Process sales orders, order changes, installation dates, and cancellations
  • Offer product sales and support to customers, other Customer Solutions Specialists, and our outside sales team
  • Develop and execute marketing campaigns, attend live events, and follow up on customer enrollments
  • Excel in a team-based, competitive environment and contribute to the growth and retention of client accounts
Requirements
  • A high school diploma or GED equivalent is required
  • 0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
  • Consistently reliable transportation
  • Ability to communicate effectively, actively listen, and problem-solve
  • Ability to work well individually and in a team environment
  • Strong sales and closing skills and the ability to overcome objections