Product Content Specialist

1 month ago


Atlanta, Georgia, United States Procare Solutions Full time

About ChildPlus

ChildPlus is a leading provider of Head Start management software solutions. With a rich history dating back to 1985, ChildPlus Software, now part of Procare Solutions, has been dedicated to offering exceptional support and training services. Situated in Atlanta, Georgia, ChildPlus Software aims to streamline Head Start and early education operations through top-notch software and unparalleled service.

Overview of the Role

We are in search of a diligent and enthusiastic technical writer to join our dynamic team. The ideal candidate should thrive in a collaborative and fast-paced environment, possessing exceptional skills in content creation and project development.

Responsibilities

  • Acquire a deep understanding of our products and Head Start Program Performance Standards
  • Develop product content using MadCap Flare
  • Revise and update written and digital materials
  • Maintain consistent documentation standards
  • Collaborate with experts to ensure accurate documentation
  • Work with the team to ensure timely product readiness
  • Utilize technical knowledge to troubleshoot and implement solutions
  • Conduct independent research on products and tools as needed

Requirements

  • Proven experience in technical writing and content creation
  • Proficiency in HTML/CSS and MadCap Flare
  • Skilled in PowerPoint creation and usage
  • Strong written and verbal communication abilities
  • Keen attention to detail
  • Passion for maintaining documentation standards
  • Organizational skills and ability to manage multiple projects
  • Adaptability to learn and apply new technologies
  • Comfortable working both independently and collaboratively
  • Flexible in adapting to changing environments
  • Efficient in hybrid or remote work settings
  • Familiarity with various software tools
  • Understanding of database systems

Additional Requirements

  • Travel periodically for conferences and company events

Benefits

Why Procare?

  • Comprehensive benefits package including medical, dental, & vision plans
  • HSA option with employer contributions
  • Generous vacation time, holidays, and personal days
  • 401K Plan with employer match
  • Employee Stock Purchase Plan
  • Various employee perks and programs
  • Tuition reimbursement and professional development opportunities
  • Access to Employee Assistance Program
  • Casual work environment
  • Opportunity for career growth

Location

We operate in a hybrid work model but welcome candidates from various states to join our team. Whether based in Atlanta, GA, or in other specific states, remote candidates are encouraged to apply.



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