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IT Training Specialist and Content Creator

2 months ago

Atlanta, Georgia, United States TekWissen ® Full time

Position: IT Training Specialist and Content Creator

Location: Atlanta, GA

Duration: 9+ Months

Job Type: Contract

Work Type: Hybrid

Pay Rate: $30.00/hr. on W2

Overview:

TekWissen Group is a prominent workforce management provider across the USA and internationally. Our client offers a comprehensive suite of services, including a web portal that delivers information on various sectors such as economic development, public safety, education, transportation, and IT services.

Job Description:

Job Summary:

  • The primary responsibility involves delivering IT training to adult learners within the organization on custom-developed and commercial applications.
  • Training will be provided by GDOT on these specific products.
  • The specialist will conduct training sessions for desktop, web, and mobile applications.
  • Identifying training needs, course offerings, and content development in collaboration with users is essential.
  • Managing training schedules and learner enrollments through the Learning Management System (LMS) is required.
  • Gathering feedback through training surveys to enhance training delivery and product quality is a key task.
  • Building relationships with various business units to boost class participation and address technical requirements is expected.
  • Facilitating vendor or contractor-led training sessions may also be part of the role.
  • Content development and maintenance for IT training materials are crucial responsibilities.
  • Creating engaging training resources such as presentations, guides, manuals, and videos is necessary.
  • Collaboration with technical staff to develop effective training content is important.
  • Proficiency in tools like Microsoft Word, PowerPoint, TechSmith Camtasia, Adobe Captivate, and Articulate 360/Storyline is highly desired.
  • Accurate recordkeeping for tracking activities and performance indicators is required.
  • Working collaboratively within the IT team and reporting to a Team Leader/Supervisor is essential.
  • The training team consists of IT Trainers, Instructional Designers, and a Team Leader, delivering training on approximately 40 applications.
  • Training topics will encompass various aspects of transportation, including contract management, material testing, and emergency operations.

Core Competencies:

  • Training: Utilizes diverse instructional techniques to engage learners and improve training effectiveness.
  • Content Development: Produces high-quality training materials efficiently.
  • Communication: Maintains effective communication with learners and team members regarding assignments and timelines.
  • Teamwork: Collaborates with the team to achieve common goals and assists when needed.
  • Customer Service: Provides knowledgeable and responsive service to meet user needs.
  • Results Orientation: Focuses on achieving performance indicators and quality standards.
  • Planning and Organization: Effectively manages schedules and priorities.
  • Travel: Willingness to travel for on-site training sessions.

Responsibilities:

  • Adheres to the guidance of the Team Leader and IT management.
  • Maintains communication regarding work schedules and any potential issues.
  • Acquires and maintains knowledge of IT applications to effectively instruct learners.
  • Coordinates training schedules and ensures readiness of training environments.
  • Conducts various training formats, including virtual and in-person sessions.
  • Establishes relationships across the organization to identify training gaps.
  • Manages logistics for training sessions, including travel arrangements.
  • Delivers engaging and interactive learning experiences.
  • Ensures accurate recordkeeping and compliance with policies.
  • Participates in IT projects and provides training support during product rollouts.
  • Adapts to a dynamic and customer-focused IT environment.

Work Terms and Conditions:

  • Local candidates who can work a hybrid schedule are preferred.
  • Compliance with all client policies and procedures is mandatory.
  • Equipment will be provided, and personal expenses must be managed appropriately.
  • Travel policies and reimbursement procedures must be followed.

TekWissen Group is an equal opportunity employer supporting workforce diversity.