Content Experience Manager

1 week ago

Atlanta, Georgia, United States Tech Providers, Inc Full time
About the Role

We are seeking a highly skilled Website Localization Specialist to join our team at Tech Providers, Inc. as a Content Experience Manager. As a key member of our digital team, you will be responsible for creating, customizing, and editing content to ensure a consistent and engaging user experience across our website.

Key Responsibilities
  • Create and customize content to meet the needs of our target audience, including page layouts, content, imagery, and optimized for SEO.
  • Attend knowledge transfer sessions and trainings to become an expert in understanding how to create, edit, and test new websites.
  • Assist with the operational on-boarding of new dealers to our new website platform.
  • Lead the content migration process from current dealer websites to the new website, ensuring accuracy, consistency, and adherence to guidelines and best practices.
  • Assist in designing a smooth onboarding experience for dealers based on existing systems and dealer requirements.
  • Conduct thorough reviews of migrated content to comply with company standards.
  • QA websites to identify and address any issues related to formatting, links, and overall presentation.
  • Ability to promote the new website platform and manage expectations with dealers.
  • Support live websites and execute dealer requests for content updates / changes, including giving recommendations and input if applicable.
  • Improve and enhance the client's website template (with regards to, for example, layout, design and content) as the baseline to enable further streamlining of new website creation for dealers joining the platform.
  • Create and maintain documentation for content management processes and guidelines, including creating continuous process improvement efforts based on learnings.
  • Provide training and support to dealers or other content contributors on Sitecore best practices, content management processes, and tools.
  • Provide new feature roll-out support to dealers, troubleshooting support, frequently asked questions documentation, documentation of dealer requirements and feedback etc.
  • Assist in preparation for PI Planning alongside Product Manager to align features based on dealer requirements.
  • Collaborate with dealers, internal teams, support teams, product teams, as well as product management.
Requirements
  • 2 - 5 years of experience in the North American automotive industry, Digital Marketing industry, or related field
  • 2 - 5 years of experience as a Content Administrator or similar role, with a focus on content management within Sitecore or similar CMS
  • Knowledge of Search Engine Optimization (SEO)
  • Experience in managing complex projects and/or marketing technology operations
  • Previous experience in cross-functional teams and projects required, preferred with international teams
  • Advanced experience with standard MS Office applications (Excel, Word, PowerPoint, etc.)
  • Knowledge of dealership digital marketing processes in the automotive industry is helpful
  • Experience in product management within the SAFe framework is a plus
Skills and Competencies
  • Knowledge of Sitecore platform
  • Professional presence and assertiveness
  • Exceptional attention to detail and commitment to delivering high-quality websites
  • Ability to effectively work within a cross-functional team and adapt to changing requirements
  • Ability to analyze complex problems, propose effective solutions, and troubleshoot issues efficiently
  • Strong written and verbal communication skills with the ability to convey technical information in a clear and understandable manner
  • Willingness to learn new technologies and tools as needed
  • Proficiency with stakeholder management, including negotiation and collaboration skills
  • Ability to prioritize and work under tight deadlines
  • Strong team player with excellent interpersonal skills
  • Independent and fast work style, high dedication and motivation
  • Proficient working in a multi-cultural environment
  • Ability to maintain confidentiality of sensitive information and assess how to manage the communication flow accordingly

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