Customer Experience Specialist

1 month ago

Red Wing, Minnesota, United States Red Wing Shoe Company Full time
Company Description

Watch here to see what it'slike to work at Red Wing Shoe Company.

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knitfamily atmosphere that comes with being a privately-held company. We're rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focuson our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviorsof Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Job Description

In this role, you would manage, develop and maintain business relationships with specific key accounts. You would serve as the primary contact for customers and participate in all aspects of account management including primarily order fulfillment (order processing, scheduling/purchasing, warehousing, transportation) and secondarily marketing, sales, credit, advertising, and product development.

Essential duties and responsibilities for this role:

  • Manage customer orders, including scheduling delivery dates and providing status updates
  • Expedite internal processes to ensure timely delivery and resolve order issues
  • Prepare sales quotations and handle electronic order flow
  • Coordinate special requirements like invoicing, packing and labeling with relevant departments
  • Maintain customer instructions and ensure compliance with vendor agreements
  • Monitor pricing discrepancies, credit matters and chargebacks
  • Stay updated on export compliance and international shipping regulations.
  • Collaborate with brand managers, and sales teamto meet customer needs and understand market demands and dynamics
  • Work closely with credit analysts to facilitate timely shipment of customer orders
Qualifications

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Proficient use of Word, Excel, Outlook, Internet, Salesforce and ERP systems
  • Significant knowledge of product offerings
  • Knowledge of the sales process (market and sales cycle knowledge)
  • Exceptional planning, organization and prioritizing skills.
  • Analytical thinking skills.
  • Excellent oral and written communication skills.
  • Export compliance experience.
  • Good interpersonal skills and the ability to work in a team environment.
  • Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company.
Additional Information

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Individuals with disabilities needing assistance in completing an application may contact or call

Please view Equal Employment Opportunity Posters provided by OFCCP

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Videos To

•All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

•Please view Equal Employment Opportunity Posters provided by OFCCP here.

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