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Account Management Specialist

2 months ago

Red Wing, Minnesota, United States Red Wing Brands of America Full time
Job Overview

Company Overview:
Red Wing Brands of America is a globally recognized company with a strong heritage rooted in quality and innovation. We pride ourselves on fostering a collaborative and inclusive workplace that emphasizes employee engagement and satisfaction.

Position Summary:
As a Customer Experience Specialist, you will be pivotal in nurturing and sustaining relationships with key accounts. Your role will encompass comprehensive account management, focusing primarily on order fulfillment while also engaging in marketing, sales, and product development initiatives.

Key Responsibilities:

  • Oversee customer orders, ensuring timely scheduling and updates on delivery statuses.
  • Streamline internal processes to guarantee prompt delivery and resolve any order-related challenges.
  • Generate sales quotations and manage electronic order workflows.
  • Coordinate special requirements such as invoicing, packing, and labeling with appropriate departments.
  • Maintain customer guidelines and ensure adherence to vendor agreements.
  • Monitor pricing inconsistencies, credit issues, and chargebacks.
  • Stay informed on export compliance and international shipping regulations.
  • Collaborate with brand managers and sales teams to align with customer needs and market trends.
  • Work closely with credit analysts to ensure the timely shipment of customer orders.

Qualifications:
To excel in this role, candidates should possess:

  • Proficiency in Word, Excel, Outlook, Salesforce, and ERP systems.
  • In-depth knowledge of product offerings.
  • Understanding of the sales process and market dynamics.
  • Strong organizational and prioritization skills.
  • Analytical thinking capabilities.
  • Excellent verbal and written communication skills.
  • Experience with export compliance.
  • Strong interpersonal skills and the ability to thrive in a team-oriented environment.
  • Ability to connect with diverse individuals from various backgrounds and cultures, fostering trust and rapport.

Additional Information:
Red Wing Brands of America is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.