Director of Customer Experience

1 month ago

Red Wing, Minnesota, United States Red Wing Shoe Company Full time
Company Description

Watch here to see what it'slike to work at Red Wing Shoe Company.

Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knitfamily atmosphere that comes with being a privately-held company. We're rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focuson our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviorsof Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.

Job Description

Red Wing Shoes is seeking a Director of Customer Experience to lead the customer serviceteam for Red Wing Shoe Company. This role will need tochampiona customer-centric environment that increases customer loyalty though continuous enhancements to the customer experience; Seeknew ways to add value to our customers and provides appropriate escalation measures resulting in positive outcomes; Develop and executeprocesses to ensure world class customer service for all internal and external customers by leveraging in-depth knowledge of our customers' needs, RWSC mission and values, products and programs, and team members' expertise.

Qualifications

Bachelor's degree (B.A./B.S.) in a four-year college or university, with a minimum of 7 years ofrelated experience; or equivalent combination of education and experience.Previous management experience with global customer service initiatives and leading teams is required.

Qualified candidates should have demonstrated management and leadership skills;Experience in creating and implementing strategic plans that maximize efficiency in service while achieving the highest customer loyalty;Experience providing customer service in a multi-channel distribution setting; Demonstrated expertise to communicate effectively with internal and external customers with the highest degree of professionalism, clarity, and diplomacy while being firm as the situation necessitates; Ability to operate as a change leader; Represented customer-driven skills including reliability, effective communication, and the ability to develop strong and lasting relationships; Innovative thinking skills to createand maintaina team environment of creativity, responsibility, accountability;Excellent organizational and time management skills; Successful negotiation skills; Ability to thrive and navigate challenging and stressful situations; Proficiency in Word, Excel, Internet, and Outlook.

This role is identified as hybrid. Based in Red Wing, MN with both onsite and offsite work with occasional, very limited travel that might cover weekends for sales meetings or customer meetings at trade shows for example.

Additional Information

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Individuals with disabilities needing assistance in completing an application may contact or call

Please view Equal Employment Opportunity Posters provided by OFCCP

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Videos To

•All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

•Please view Equal Employment Opportunity Posters provided by OFCCP here.

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