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Work includes a variety of assignments involving different and unrelated steps, processes, or methods.
The incumbent must identify and understand the issues involved in each assignment and determine what steps and procedures are necessary and the order of their performance.
Completion of each transaction typical involves selecting a course of action from a number of possibilities.Reads and keeps apprised of organizational and Agency-wide directives and procedures in order to be aware of changes and new requirements affecting the work of the organization.
Provides answers to a wide variety of inquiries. Provides explanations of office functions, describing specific requirements, providing basic instructions, or a similar degree of detail.Performs data entry and typing tasks as needed.
Greets visitors and answers the telephone.
Provides routine information and answers many types of inquiries on all research and/or forest activities such as the whereabouts of key personnel and directions to facilities.
Refers difficult, technical, or special questions to the appropriate staffs.Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists.
May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4's (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements.
Is held accountable for the funds collected. Maintains accountability records as required.