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Customer Service Representative

1 month ago

Greensboro, North Carolina, United States Windstream Full time
About This Role

Windstream is seeking a highly skilled and motivated Field Install and Service Technician to join our team. As a key member of our field operations team, you will be responsible for installing and repairing residential and business communications services, including telephone, internet, and video.

Our Field Install and Service Technicians are vital team members who represent our leading telecommunications brand, connecting homeowners, small businesses, enterprise, and carrier partners across the United States. You will provide technical expertise and customer support, creating meaningful connections with customers that lead to long-term relationships.

What You'll Do
  • Install and repair residential and business communications services, including telephone, internet, and video.
  • Work with tools and test equipment to provide service of multiple different technologies and network designs.
  • Recommend products and services to resolve the communications needs of customers.
  • Work in both buried and aerial plant, requiring pole climbing and ladder skills.
  • Safely operate and maintain clean and organized company service vehicle.
  • Work in both inside and outside environments.
  • Complete necessary safety training and follow safety standards and regulations.
Requirements
  • Basic technology and math skills.
  • Valid driver's license and safe driving record.
  • Ability to distinguish colors in use of color-coded cable.
  • Ability to use equipment with maximum load capacity of 275lbs.
  • Ability to lift 50lbs and capable of working aloft.
  • Ability to successfully complete required safety training.
  • Ability to work assigned schedules and extended hours, including day, evening, weekend, and holiday hours.
  • Ability to respond to after-hour callouts.
  • High School Degree or GED equivalent.
Benefits
  • Medical, dental, vision insurance plans.
  • 401K plan.
  • Health and flexible savings account.
  • Life and AD&D, spousal life, child life insurance plans.
  • Educational assistance plan.
  • Identity theft, legal, auto, and home and pet insurance.
Windstream CIB Statement

Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish.