Customer Service Representative
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional service to our members, handling a variety of tasks including cash management, account opening and maintenance, and phone inquiries.
Key Responsibilities- Provide excellent customer service to members, responding to their needs and directing them to the appropriate person or department.
- Dispense information about various types of accounts and Credit Union services.
- Establish new membership, open accounts, and process changes in accounts.
- Educate members on available services and make recommendations based on their needs.
- Key all required transactions into the Margo system and balance cash drawer with accuracy.
- Balance the vault, ATM, TCD, and coin sorter.
- Operate the drive-thru window as needed.
- Keep daily and monthly records of vault control, returned checks, forgeries, and coin sorter.
- Prepare, order, and verify cash delivery and shipment once a week.
- Assist members with account problems, checking reconciliations, or errors in transactions.
- Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit - consult with an approving officer prior to advance.
- Answer phone, file paperwork, scan documents into the Image System, and perform other clerical duties as needed.
- Possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
- Fast-paced environment - must be able to use sound judgment when making decisions and work well under pressure.
- Must be willing to engage in ongoing training and professional development.
- Other training and education as required by management.
- Should have basic computer skills.
- Attendance in accordance with assigned schedule is required.
- Must be able to speak English fluently.
- Must be able to cooperate and collaborate with co-workers.
- Must be cordial in all interactions with members and co-workers.
- Must adhere to the work schedule and attendance policy established by manager.
Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.
Physical Demands- Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
- Uses hands and fingers to press keys on adding machine to add information for member transactions.
- Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information.
- Sits 80%, stands 10%, and walks 10% of the time.
- Must communicate clearly to answer members questions and to describe member services.
- Must listen intently to members questions and concerns in order to facilitate quality service.
- Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc..
- May order supplies for the branch using computer terminal.
- Maintains manual cash drawer, counting currency daily to balance cash drawer.
- May climb stairs when branch is located on multiple levels.
- Must be able to comprehend and carry out verbal and written instructions.
- Must be able to lift 5 pounds
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
-
Customer Service Representative
4 weeks ago
Greensboro, North Carolina, United States Craig Tracz - State Farm Agent Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored...
-
Customer Service Representative
4 weeks ago
Greensboro, North Carolina, United States Spectrum Full timeJob SummaryThe Spectrum Solutions Representative plays a vital role in providing exceptional customer support related to Bulk/MDU Spectrum Services. This position requires a deep understanding of the company's offerings, technical requirements, and billing information.Main ResponsibilitiesProvide quality service to customers via phone, addressing account...
-
Customer Service Representative
1 month ago
Greensboro, North Carolina, United States Spectrum Full timeJob SummaryThe Community Solutions Representative plays a vital role in providing exceptional customer support related to Bulk/MDU Spectrum Services. This position requires an in-depth knowledge of the Company's Bulk/MDU offerings, technical requirements, and billing information. The successful candidate will provide account management support in a manner...
-
Customer Service Representative
4 weeks ago
Greensboro, North Carolina, United States Advanced Personnel Resources, Inc. Full timeJob OverviewAdvanced Personnel Resources, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and maintaining a positive and professional demeanor.Key ResponsibilitiesProvide...
-
Customer Service Representative
3 weeks ago
Greensboro, North Carolina, United States apexanalytix Full timeJob Title: Customer Service RepresentativeAt apexanalytix, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will play a vital role in building strong relationships with our clients' suppliers and ensuring seamless communication.Key Responsibilities:Establish and maintain effective...
-
Customer Service Representative
4 weeks ago
Greensboro, North Carolina, United States Kenneth Winters - State Farm Agent Full timeJob DescriptionAre you a customer-focused individual with excellent communication skills? Do you enjoy working with the public and providing prompt, accurate, and friendly service? If so, we may have the perfect opportunity for you.As a Customer Service Representative for Kenneth Winters - State Farm Agent, you will be responsible for establishing customer...
-
Bilingual Customer Service Representative
3 weeks ago
Greensboro, North Carolina, United States TRC Talent Solutions Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled and bilingual customer service representative to join our team at TRC Talent Solutions. As a customer service representative, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a positive experience for all...
-
Customer Service Representative
17 hours ago
Greensboro, North Carolina, United States The Resource Company, Inc. Full timeRemote Customer Service OpportunityWe are seeking a skilled Customer Service Representative to join our team at The Resource Company, Inc. as a Temp-to-Hire position. This role offers a unique blend of flexibility and stability, with 8-hour shifts between 7:30 am and 7:00 pm, Monday through Friday.Key Responsibilities: Provide exceptional customer service to...
-
Customer Service Representative
4 days ago
Greensboro, North Carolina, United States Penske Truck Leasing Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Penske Truck Leasing. As a key member of our operations team, you will be responsible for ensuring our customers receive exceptional service and support.Main Responsibilities:Greet and assist customers in a professional and courteous...
-
Customer Service Representative
2 hours ago
Greensboro, North Carolina, United States DHL (Deutsche Post) Full timeWe're looking for a talented individual to join our Service Center team as a Customer Service Representative. As a key member of our operations team, you will be responsible for providing exceptional customer service, resolving billing issues, and ensuring the smooth operation of our service center.Key Responsibilities:Answer phone calls and greet visitors...
-
Customer Service Representative
21 hours ago
Greensboro, North Carolina, United States Kenneth Winters - State Farm Agent Full timeJob OverviewAs a Customer Service Representative for Kenneth Winters - State Farm Agent, you will be responsible for providing exceptional customer service and building strong relationships with our clients. Your primary goal will be to educate customers about insurance options and develop leads to drive sales growth.Key Responsibilities:* Establish and...
-
Customer Service Representative
4 weeks ago
Greensboro, North Carolina, United States Kenneth Winters - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for providing exceptional customer service and building strong relationships with our clients.ResponsibilitiesProvide prompt and accurate customer service, responding to...
-
Customer Service Representative
3 weeks ago
Greensboro, North Carolina, United States Malibu Events Promotion Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer issues, and promoting our services.Key ResponsibilitiesProvide top-notch customer service...
-
Customer Service Representative
3 weeks ago
Greensboro, North Carolina, United States Epes Transport System, LLC Full timeJob Overview:We are seeking a highly skilled and detail-oriented Customer Service Assistant to join our Operations team at Epes Transport System, LLC. As a key member of our team, you will provide exceptional customer service and support to our customers, ensuring their needs are met in a timely and efficient manner.Key Responsibilities:Provide customer...
-
Customer Service Representative
3 weeks ago
Greensboro, North Carolina, United States apexanalytix Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at apexanalytix. As a key member of our team, you will be responsible for communicating with suppliers to obtain accounts receivable statements, maintaining accurate records, and ensuring timely follow-up with suppliers.Key...
-
Customer Service Representative
4 weeks ago
Greensboro, North Carolina, United States Advanced Personnel Resources, Inc. Full timeJob OverviewAdvanced Personnel Resources, Inc. is seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and...
-
Bilingual Customer Service Representative
3 weeks ago
Greensboro, North Carolina, United States TRC Talent Solutions Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at TRC Talent Solutions.Key Responsibilities:Provide exceptional customer service to clients in both English and Spanish.Answer customer inquiries, resolve issues, and offer advice and assistance.Assist with billing and...
-
Customer Service Representative
20 hours ago
Greensboro, North Carolina, United States First Horizon Bank Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking team, you will be responsible for providing exceptional service to our clients, accurately processing financial transactions, and promoting our financial products and services.Key...
-
Customer Service Representative
4 weeks ago
Greensboro, North Carolina, United States Windstream Full timeAbout WindstreamWindstream Holdings, Inc. is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations, and carrier partners across the U.S.Our mission is to deliver ultra-fast, reliable internet to consumers and small businesses, helping them achieve their goals and connect with...
-
Customer Service Representative
4 days ago
Greensboro, North Carolina, United States Windstream Full timeAbout This RoleWindstream is seeking a highly skilled and motivated Field Install and Service Technician to join our team. As a key member of our field operations team, you will be responsible for installing and repairing residential and business communications services, including telephone, internet, and video.Our Field Install and Service Technicians are...