Bilingual Customer Service Representative

17 hours ago


Greensboro, North Carolina, United States Munibilling Full time
About MuniBilling

MuniBilling is a leading provider of Electronic Bill Payment & Presentment as a Service (EBPPaaS) solutions for public and private municipalities, homeowner associations, and property management groups.

Job Summary

We are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our Customer Service team, you will be responsible for providing exceptional customer support to our clients and their customers.

Key Responsibilities
  • Provide timely and accurate responses to customer inquiries via phone, email, and chat.
  • Resolve customer issues and concerns in a professional and courteous manner.
  • Document customer interactions and issues in our CRM system.
  • Collaborate with internal teams to resolve complex customer issues.
  • Develop and maintain knowledge of our products and services to provide accurate information to customers.
Requirements
  • Bilingual in Spanish and English (written and spoken).
  • At least one year of customer service experience in a technology company.
  • Experience using CRM software and helpdesk tools.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Flexible work arrangements, including remote work options.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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