Bilingual Customer Service Representative
17 hours ago
MuniBilling is a leading provider of Electronic Bill Payment & Presentment as a Service (EBPPaaS) solutions for public and private municipalities, homeowner associations, and property management groups.
Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our Customer Service team, you will be responsible for providing exceptional customer support to our clients and their customers.
Key Responsibilities- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Resolve customer issues and concerns in a professional and courteous manner.
- Document customer interactions and issues in our CRM system.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain knowledge of our products and services to provide accurate information to customers.
- Bilingual in Spanish and English (written and spoken).
- At least one year of customer service experience in a technology company.
- Experience using CRM software and helpdesk tools.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible work arrangements, including remote work options.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].
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