Guest Experience Coordinator

1 month ago

Pigeon Forge, United States Under Canvas Great Smoky Mountains Full time

As a Guest Experience Coordinator, you thrive on engaging with guests, creating extraordinary outdoor experiences, and being a brand ambassador for Under Canvas. This is a seasonal, hourly position that includes the option of team member housing for the duration of the season.

Competencies

  • Effective Communication
  • Adaptagility

Key Responsibilities

  • Assist other employees in the department
  • Ability to execute and balance multiple priorities, all while positively engaging with on-site guests and upcoming arrivals
  • Cultivate and share resources and leads with your supervisor for departmental growth
  • Ensure all events and adventures are well attended and received
  • Contribute and assist teammates on-site to maintain high standards of camp operations
  • Diligently communicate with supervisor on any pending priorities and immediate concerns
  • Demonstrate the stamina to work long hours in varying weather conditions
  • Effectively coordinate and execute tasks cross-departmentally including but not limited to, Guest Experience, Front Desk, Adventures, Food & Beverage & Groups
  • Welcome guests as they arrive, confirm their on-site activities, and set the tone for the duration of their stay
  • Share passion, knowledge, and recommendations for activities and attractions to experience in the local community
  • Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
  • Eagerly seek opportunities to ensure guests have everything they need
  • Conduct on-site activities consisting of but not limited to stargazing, nature walks, yoga, live music, special events (ie group events & holiday themed activities)
  • Strive for excellence in guest experience across all departmental priorities (adventures, on-site activities, retail & equipment rentals)
  • Demonstrate accountability & diligence with all associated priorities
  • Participate in weekly and daily meetings to ensure the GECs as well as the Front Desk team are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals
  • Work efficiently to meet deadlines while maintaining high standards
  • Other duties as assigned

Preferred Qualifications

  • High School Diploma or GED
  • Minimum two years of experience with guest interaction in resorts, hotels, or hospitality
  • Service-minded with passion for guest service experience
  • Genuine, outgoing, friendly, and dynamic
  • Enthusiasm for sharing knowledge of local attractions, landmarks, activities, history, and culture
  • Teamwork and adaptability

Additional Information

  • Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
  • Able to stand and move for long periods of time
  • Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
  • This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health insurance
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

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