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Guest Relations Specialist

2 months ago

Pigeon Forge, Tennessee, United States Dolly Parton's Stampede - Pigeon Forge Full time

Dolly Parton's Stampede is a renowned collection of family-oriented entertainment venues located in Pigeon Forge, TN. We are seeking enthusiastic individuals to join our team as Guest Services Agents, playing a crucial role in ensuring our guests have an exceptional experience.

Key Responsibilities:

  • Act as the first point of contact for guests, providing assistance with admissions, reservations, ticket modifications, and other related inquiries in a professional manner.
  • Exhibit a friendly, positive demeanor that promotes a culture of outstanding customer service and engagement.
  • Maintain comprehensive knowledge of our attractions and theaters to assist guests effectively.
  • Address and resolve any issues or discrepancies regarding bookings and reservations.
  • Distribute tickets to guests upon their arrival at the venue.
  • Accurately input data into our ticketing system while demonstrating excellent communication skills over the phone.
  • Perform a variety of roles through cross-training, including responsibilities at the ticket booth, greeting guests, and managing phone reservations.

Qualifications:

  • Must be at least 18 years of age.
  • A high school diploma or GED, or an equivalent combination of education and experience is required.

Physical Requirements:

  • Ability to stand and walk continuously on level surfaces and stairs.
  • Effective hearing and verbal communication skills at a conversational level.
  • Proficient in using computers and ticketing systems.
  • Willingness to work in varying temperatures and humidity levels.