Software Customer Service Manager

3 weeks ago

Washington, Washington, D.C., United States Motorola Solutions Full time

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.


Department OverviewThe Software Customer Service Manager position resides in Global Services, within the Software and Video Service Organization. This role is responsible for the day-to-day management of the customer services contracts and services relationships for CommandCenter Software, Mobile Video, and Rave. The Software Customer Service Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our software and mobile video solutions, and drives the appropriate resources to solve complex issues across our customer base. This organization is dedicated to the long-term success of our customers. Through enhanced customer relationships, onsite technical expertise, and ongoing professional services, this organization will drive operational acceptance and satisfaction of the broader product ecosystem across all customers.
This role reports into the Software and Video Services Territory Manager.
Job Description

Scope of Responsibilities/Expectations:

Work in collaboration with Sales, Product, Engineering, Deployment, Customer Success, Land Mobile Radio Customer Service Managers, and CMSO Support teams throughout the customer engagement.

Accountable and responsible for the execution of service agreements, deployment of field resources, reduction in time to resolution, and escalation management.

Exercise judgment in selection methods and techniques for obtaining solutions.

Ensures best practices are being adhered to within the customer's environment.

Delivers consistent service levels by exceeding customer expectations and managing customer escalations.

Helps manage and coordinate the processing, communication, and implementation of technical changes, including changes related to new cloud releases, customer requests, field change orders, and reconfigurations, and is engaged on all upgrade and execution plans.

Maintains awareness of all complex service matters including technical solutions implementations and activities.

Reporting on technical performance, and providing reviews of relevant service requests open within a customer's environment

Can explain technical problems and solutions to team/client members.

Ensures effective coordination and support between account teams and supporting technical resources.

Builds value-added relationships within the domain of the account to become the trusted technical advisor to the customer.

Strong understanding of Motorola Software and Video products, API technologies, Software Architecture and Design, System Integration, and Cloud Deployment

Public Safety background is a plus

Bachelor's degree is preferred

#LI-JM2


Basic Requirements

5+ plus years in CommandCenter Software and/or Mobile Video Deployment, Engineering, Sales/Presales, CMSO or Managed & Support Services experience.


Travel Requirements10-25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

  • Software Asset Management Specialist

    2 weeks ago

    Washington, Washington, D.C., United States SAIC Full time

    Position OverviewThe Software Licensing Analyst will play a crucial role in supporting Software Asset Management (SAM) processes for a government client. This position entails the execution of policies, procedures, and actions that identify, monitor, and manage software licenses to facilitate the Software Asset Management activities of the customer agency...

  • Software Services Advisor

    2 weeks ago

    Washington, Washington, D.C., United States Blue Water Thinking Full time

    Job OverviewAbout Blue Water ThinkingAt Blue Water Thinking, we are committed to delivering value through innovation, a focus on our clients, and collaborative partnerships. Our mission is to assist Federal clients in reaching their organizational objectives.Founded by a distinguished veteran of the United States Army, we understand the unique needs of our...

  • Software Asset Management Lead

    2 weeks ago

    Washington, Washington, D.C., United States SAIC Full time

    Position OverviewThe Software Licensing Team Lead acts as the primary liaison between government entities and contractors within the Enterprise Licensing division. This role necessitates the establishment of policies, procedures, and initiatives that effectively identify, monitor, and manage software licenses to facilitate Software Asset Management efforts...

  • Software Licensing and Asset Management Consultant

    1 week ago

    Washington, Washington, D.C., United States SAIC Full time

    Position OverviewThe Software Licensing Analyst will play a crucial role in supporting Software Asset Management (SAM) processes for a government client. This position involves the execution of policies, procedures, and initiatives that identify, monitor, and manage software licenses to facilitate the agency's Software Asset Management efforts across the...

  • Customer Service Representative

    5 days ago

    Washington, Washington, D.C., United States Wisper ISP Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Wisper ISP. As a key member of our finance department, you will be responsible for ensuring accurate billing, resolving customer inquiries, and maintaining customer accounts with the utmost integrity.Key ResponsibilitiesEnsure accurate and...

  • Customer Service Representative

    1 week ago

    Washington, Washington, D.C., United States Wisper ISP Full time

    Job DescriptionJob Title: Billing RepresentativeJob Summary:We are seeking a highly skilled and detail-oriented Billing Representative to join our team at Wisper ISP. As a key member of our finance department, you will be responsible for ensuring accurate billing, resolving customer inquiries, and maintaining customer accounts with utmost integrity.Key...

  • Customer Service Ambassador

    4 days ago

    Washington, Washington, D.C., United States Metropolitan Washington Airports Authority Full time

    Job SummaryThe Metropolitan Washington Airports Authority is seeking a highly skilled and customer-focused individual to serve as an Airport Ambassador. This role is a non-career, temporary position that requires excellent communication and problem-solving skills.Key ResponsibilitiesProvide exceptional customer service to travelers from diverse backgrounds,...

  • Customer Service Representative

    3 days ago

    Washington, Washington, D.C., United States CODICE Full time

    Job SummaryCODICE is seeking a highly skilled Customer Service Representative to join our team in Washington DC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesAssist clients in selecting the most...

  • Software Asset Management Lead

    6 days ago

    Washington, Washington, D.C., United States Lumen Solutions Group Inc. Full time

    Job SummaryLumen Solutions Group Inc. is seeking a highly skilled Software Asset Management Lead to join our team. As a key member of our IT organization, you will be responsible for providing end-to-end software asset management support.Key ResponsibilitiesProcess Ownership and Management:Define, implement, and manage software asset management processes in...

  • Software Asset Management Lead

    19 hours ago

    Washington, Washington, D.C., United States Lumen Solutions Group Inc. Full time

    Job DescriptionJob Title: Software Asset Management LeadCompany: Lumen Solutions Group Inc.Job Summary:We are seeking a highly skilled Software Asset Management Lead to join our team at Lumen Solutions Group Inc. The successful candidate will be responsible for providing strategic leadership and direction to our IT operations team, ensuring the effective...

  • Customer Service Specialist

    2 months ago

    Washington, Washington, D.C., United States Resonate Full time

    Resonate is disrupting the marketing and advertising landscape with cutting-edge technology that brings together real-time survey data and insights on over 230 million consumers and online behavioral data all in one platform. Resonate has pioneered a completely new way to identify, understand, and engage highly targeted audiences by uncovering 13,000...

  • Program Management Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Client Server Software Solutions Full time

    Job OverviewThe Program Management Specialist (PMS) is tasked with the comprehensive management and supervision of all operations executed by contractor personnel, including subcontractors, to fulfill the stipulations outlined in the Performance Work Statement (PWS). The PMS is accountable for the planning, execution, and assessment of projects within...

  • Software Development Manager

    2 months ago

    Washington, Washington, D.C., United States IBM Full time

    IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your...

  • Software Licensing Coordinator

    1 week ago

    Washington, Washington, D.C., United States SAIC Full time

    Position OverviewThe Software Licensing Analyst will play a crucial role in supporting Software Asset Management (SAM) processes for a government client. This position entails the execution of policies, procedures, and actions that identify, monitor, and manage software licenses to facilitate the agency's Software Asset Management initiatives across the...

  • Senior Software Engineering Manager

    1 week ago

    Washington, Washington, D.C., United States CoStar Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Software Engineering Manager to join our team at CoStar Group. As a key member of our engineering organization, you will be responsible for leading the design, development, and implementation of engineering solutions and frameworks that will be widely used by internal or external teams.Key...

  • Customer Service Retail Specialist

    7 days ago

    Washington, Washington, D.C., United States The UPS Store Full time

    Job OverviewThe Center Associate is responsible for providing exceptional customer service to all retail clients by managing and processing packages for courier delivery and operating various office equipment such as copiers, fax machines, binding tools, laminators, and point-of-sale systems. The Associate skillfully guides our esteemed customers by offering...

  • Customer Service Representative

    2 days ago

    Washington, Washington, D.C., United States Mike Jones - State Farm Agent Full time

    Job Description**Position Overview:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in promoting our premier insurance and financial service products to customers.Responsibilities:Build and maintain strong customer relationships...

  • Customer Service Representative

    17 hours ago

    Washington, Washington, D.C., United States Bank of Washington Full time

    **Job Summary:**The Bank of Washington is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Build and maintain strong relationships with customers to understand...

  • Customer Service Representative

    4 days ago

    Washington, Washington, D.C., United States CODICE Full time

    Job DescriptionJob Summary:CODICE is seeking a highly skilled and experienced Bi Lingual Customer Service Representative to join our team. As a Bi Lingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional...

  • Healthcare Consultant

    3 days ago

    Washington, Washington, D.C., United States Customer Value Partners Full time

    Job SummaryWe are seeking a highly skilled Healthcare Consultant to join our team at Customer Value Partners. As a key member of our team, you will play a critical role in supporting our federal customers in the planning and implementation of major organizational transformation initiatives.Key ResponsibilitiesAnalysis and Implementation Support: Conduct...