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Customer Service Representative

2 months ago

Washington, Washington, D.C., United States Bank of Washington Full time

**Job Summary:**

The Bank of Washington is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Build and maintain strong relationships with customers to understand their financial needs and provide personalized solutions.
  • Provide expert knowledge of our financial products and services to customers, including deposit accounts, loans, and investment options.
  • Anticipate and resolve customer complaints and concerns in a timely and professional manner.
  • Collaborate with cross-functional teams to develop and implement customer-centric initiatives.
  • Stay up-to-date on industry trends and regulatory requirements to ensure compliance and excellence in customer service.

Requirements:

  • Bachelor's degree in Business Administration, Finance, or related field.
  • Minimum 2 years of experience in customer-facing roles, preferably in the banking or financial services industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to resolve complex customer issues.
  • Proficiency in Microsoft Office and other relevant software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Equal Opportunity Employer:

The Bank of Washington is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.