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Strategic Account Manager, Stadiums

2 months ago

New York, New York, United States Instawork Full time

At Instawork, we're driven by our vision to create economic opportunity for local businesses and skilled hourly professionals in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we're looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more

Instawork, a digital marketplace that connects local businesses with skilled hourly professionals across the U.S., is seeking a Strategic Account Manager, with a proven track record of success to join our Stadium team. Reporting to the Director of Sports & Entertainment, this role serves as a critical member of the Account Management team and is responsible for ensuring the success of our large venue partners. This role requires great relationship skills and the ability to provide a high level of service to our top partners. This is a results-driven position that requires both customer service and technical ability.

As a member of the Stadium Team you will work with some of the most strategic accounts within the Sports & Entertainment vertical.
What You'll Do

Maintain high partner retention and satisfaction by providing excellent support and an unwavering willingness to assist our top partners with any concerns they may have
Meet and exceed your growth goals through forging relationships with key decision-makers within target top partners resulting in securing new business and growing overall partner revenue
Manage to generate orders, ensuring high fill rates and successful staffing focus on keeping partners happy and growing our share of wallet with that partner
Manage projects involving complex work streams and cross-functional collaboration (internally and externally)
Stay up-to-date on our top partners business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
Complete formal executive-level QBRs, highlighting performance and establishing clear commitments on the strategic account planning process with your partners, focused on satisfaction and growth
Continuously escalate partner feedback to correct internal business stakeholders to improve overall partner experience with Instawork product

Who You Are
5-7 years of industry experience in hospitality, large events, or sports & entertainment categories
You are a results-driven person that knows how to cultivate and maintain a strong professional relationship with your top partners
Proven track record of delivering on quota and obtaining positive reviews, takes ownership of problems, and proactively seeks timely resolution
You work well with others in the organization to provide feedback and help create an environment of success
Strategic and creative thinking enables you to not only understand industry and customer trends but apply those insights to deliver strong business results
An entrepreneurial spirit and creativity that sparks your capacity for building and growing the business and solving problems
Excellent communication skills and a consultative approach to identifying problems and finding solutions
Ability to travel (approximately 10-33% of your time) to visit different partners in person within state(s) you support
Will require some work on weekends depending on customer need/event schedules
Excellent verbal and written communication skills
Meticulous attention to detail and experience managing large projects. Ability to work in a fast-paced environment and adapt to changes
Confident in speaking with C-Level executives

The base salary for this position is $100,000 base and eligible OTE for total of $130,000
This position is eligible for equity in the form of stock options
This position is eligible for Instawork benefits, including:
A variety of medical, dental, and vision plans with coverage beginning on the date of hire
Flexible paid time off
At least 8 paid company holidays annually
Home office stipend
Phone stipend
Commuter stipend
Supplemental pay on qualified leaves
Employee health savings accounts (HSA) contribution
Flexible spending plans
401K plan
Perkspot - discount program through Lumity

A variety of factors are considered when determining someone's compensation including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above.
-- We are a growing team and an evolving product. We want a team of do'ers to drive the company forward, even if it means making decisions with incomplete information or being wrong.
-- Treat this company as though it is your own. Execute on the fundamentals, and act creatively to drive growth. Your ability to drive impact in any part of our company is only limited by your courage and conviction, not your job title.
-- We are changing an entire industry. We strive to learn from each other and get better each day, week, and month, so that our team's learnings can compound and we can all improve, together.
-- Empathy for our business partners and professionals means we put ourselves in their shoes. Empathy for our colleagues means we are always upfront and honest with each other, which comes from trust.