Strategic Account Manager

1 week ago

New York, New York, United States AssistRx Full time
Job Title: Manager, Strategic Account Management

The Manager, Strategic Account Management will play a critical role in driving customer retention, revenue growth, and relationship development for AssistRx customers. This hybrid role will require the ability to balance individual customer and team management responsibilities, while serving as a liaison between customers, leadership teams, and all AssistRx stakeholders.

Key Responsibilities:
  • Form strategic partnerships with internal and external stakeholders to execute on both internal and client strategies.
  • Establish and maintain a trusted, strategic advisor role with clients and colleagues.
  • Develop and manage team performance to key performance indicators (KPIs), including expansion revenue forecasting, existing revenue retention, account receivables collection, and resource management.
  • Supervise a team of 4-5 employees within the Commercial Operations department, including interviewing, training, and performance management.
  • Present and implement new ideas and innovations to internal and external stakeholders.
Requirements:
  • Bachelor's degree from a four-year college or university or equivalent experience.
  • Minimum of five years of experience working in a customer strategy and/or sales capacity role.
  • Experience working for or in Pharma, SP, & HUB Operations.
  • Highly proficient in Microsoft Office (Project, Excel, PowerPoint, Visio, Word, Access, OneNote).
  • Preferred: One to three years of supervisory experience.
Competencies:
  • Diversity: Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, and builds a diverse workforce.
  • Ethics: Treats people with respect, keeps commitments, inspires trust, works with integrity and ethically, and upholds organizational values.
  • Adaptability: Adapts to changes in the work environment, manages competing demands, changes approach or method to best fit the situation, and deals with frequent change, delays, or unexpected events.
  • Business Acumen: Understands business implications of decisions, displays orientation to profitability, demonstrates knowledge of market and competition, and aligns work with strategic goals.
  • Dependability: Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, and completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative: Volunteers readily, undertakes self-development activities, seeks increased responsibilities, takes independent actions and calculated risks, looks for and takes advantage of opportunities, and asks for and offers help when needed.
  • Interpersonal Skills: Focuses on solving conflict, not blaming, maintains confidentiality, listens to others without interrupting, keeps emotions under control, and remains open to others' ideas and tries new things.
  • Judgement: Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions.
  • Managing People: Includes staff in planning, decision-making, facilitating, and process improvement, takes responsibility for subordinates' activities, makes self-available to staff, provides regular performance feedback, develops subordinates' skills and encourages growth, solicits and applies customer feedback (internal and external), fosters quality focus in others, improves processes, products, and services, and continually works to improve supervisory skills.
  • Motivation: Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, takes calculated risks to accomplish goals.
  • Problem Solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem-solving situations, and uses reason even when dealing with emotional topics.
  • Professionalism: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position, accepts responsibility for own actions, and follows through on commitments.
  • Strategic Thinking: Develops strategies to achieve organizational goals, understands organization's strengths and weaknesses, analyzes market and competition, identifies external threats and opportunities, and adapts strategy to changing conditions.
  • Teamwork: Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, able to build morale and group commitments to goals and objectives, and supports everyone's efforts to succeed.
  • Visionary Leadership: Displays passion and optimism, inspires respect and trust, mobilizes others to fulfill the vision, provides vision and inspiration to peers and subordinates.

AssistRx is an Equal Opportunity Employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

AssistRx is proud to offer a supportive, progressive, fast-paced environment, competitive pay structure, matching 401(k) with immediate vesting, medical, dental, vision, life, and short-term disability insurance.

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