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Field Operator

3 months ago

San Jose, California, United States Cognizant Full time

About Us:

Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world.

The Role:

Cognizant has a unique and exciting opportunity for someone who has a passion for fitness and physical activity, combined with experience and enthusiasm for technical devices. As a Field Operator, you will collaborate closely with your team to support groundbreaking work being done at a top tier technology company, all while achieving your personal fitness goals. The Field Operator will provide support in the preparation, operation, and post-processing of in-field data collection experiments and pilots.

Note: Candidate must be physically active - have experience and interest in hiking, biking, and running with ability to do so for extended periods of times daily (additional physical activities a plus).

Your skills are needed Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application

Responsibilities:

  • Working with the Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests.
  • Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
  • Accurate and timely collection, extraction and processing of data using proprietary software as required per workflow.
  • Conducting and leading in-field data collection.
  • Providing frequent status updates.
  • Addressing any technical issues that occur in the field.
  • Documenting, reporting, and sharing feedback on pilot results, downtimes, bugs, and opportunities for efficiency and automation.
  • Verifying that data collected has successfully transferred to backend systems.
  • Participating in data analysis and extraction as required.
  • Proactively identifying areas for program and workflow improvement.

Requirements:

  • BA/BS degree is preferred, or a minimum of 2-3 years of relevant testing / support experience is required.
  • Experience with QA testing or technical support experience of Mobile Apps is a plus.
  • Familiarity with Mobile & web technologies and organizational tools like Google Spreadsheets / Excel (SQL, JavaScript, etc. skills a plus).
  • Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather.
  • Strong verbal and written English communication skills with the ability to communicate cross functionally with local and Global teams/collaborators.
  • Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand-alone stores, and shopping malls.
  • Some US-based travel may be required.
  • Ability to pass driver history restrictions.

Successful candidates have:

  • Strong teamwork skills
  • Ability to represent the company in a professional manner.
  • Comfort with a fast-paced environment.
  • Interest in learning new technologies
  • Strong organizational skills and superior attention to detail
  • Strong analytical and problem-solving skills
  • Ability to meet deadlines and schedules and be accountable.
  • Ability to document testing results in a detailed and organized manner.
  • Ability to create or refine processes and see opportunities for improvement.

Background and Driving Record:

  • No DUI convictions in the past five (5) years
  • No hit and run convictions.
  • No driver's license suspensions in the past five (5) years
  • No more than two (2) moving violations or chargeable accidents within past four (4) years.
  • Valid US driver's license (no temporary permits)
  • International drivers have 90 days after enrollment date to obtain a US license.
  • Have no criminal record.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Cognizant, we are committed to providing reasonable accommodations and adjustments to individuals with disabilities. If you require assistance or accommodation during the application process, please contact us.

Hourly Rate and Other Compensation:

The hourly rate for this position is $25 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.