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Field Technology Manager
2 months ago
Location: San Jose, CA
Duration: 6 Month Contract-To-Permanent Hire
Pay Range: $70-$95/hour
Top Skills: Field Technology Software Application (i.e. Oracle Customer Care, Maximo), IT SOX, GRC
Job Summary:The IT Field Technology Manager is responsible for implementing and supporting enterprise level customer service, engineering, field worker activities and water quality software packages including but not limited to Oracle Customer Care and Billing, ESRI GIS, CMMS (Maximo), LIMS, and mobile solutions.
Key Responsibilities:- Design and implement utility customer information systems, meter reading systems, asset management systems, mobile workforce solutions, water quality systems, and integration methods and software.
- Supervise staff, including prioritizing and assigning work, conducting performance reviews, and overseeing staff development.
- Manage large scale programs within the Company; initiate, monitor, and close projects.
- Partner with technical staff, functional users, Database Administrators, and Network Administrators to ensure all applications are performing at an optimal level.
- Provide excellent customer service to business users and other groups.
- Participate in the General Rate Case (GRC) process by providing written justifications for capital projects as required.
- Research, recommend, and write project justifications for new technologies that will improve existing business processes.
- Design, implement, and enforce IT SOX controls.
- Review and approve software licenses and maintenance for Field Technology applications and subscriptions.
- Participate in and support the Company's Continuous Improvement program and projects.
- Bachelor's degree in Information Systems or a related field.
- Five years of increasingly responsible experience in a management or supervisory role.
- Five years of experience working in IT managing, implementing, and supporting enterprise level Field Technology software applications such as Oracle Customer Care and Billing and/or Maximo.
- Proficient in the use of Microsoft Office applications and online collaboration and meeting tools.
- Valid California Driver License.
- Knowledge of management principles, practices, and techniques.
- Demonstrated knowledge of CMMS, ERSI (GIS), SCADA, Mobile Workforce, and Oracle CC&B, Laboratory Information Management Systems (LIMS).
- Knowledge and expertise in system integration methods and software.
- Knowledge of utility meter reading systems which include Meter Data Management systems, metering device management, Automated Meter Reading, and Advanced Metering Infrastructure technologies and integration with customer billing systems.
- Knowledge of various customer payment channels and platforms and how those integrate with customer self-service and billing systems.
- Knowledge of cloud computing platforms and application to utility operations and field service management.
- Knowledge of and working experience with ITIL and Project Management Institute frameworks.
- Knowledge and ability to comply with SOX controls.
- Knowledge of the Request for Proposal (RFP) process and ability to manage vendors and contractors.
- Knowledge and understanding of IT best practices; able to drive change and innovation.
- Ability to communicate effectively, both verbally, in writing, and via online conferencing with agencies, contractors, consultants, customers, all levels of employees and management, and vendors.
- Ability to support software applications and solutions to meet the Company's short- and long-term business needs.
- Demonstrated ability to lead, manage, and motivate employees.
- Demonstrated commitment to providing outstanding customer service.
- Demonstrated decision-making skills.
- Ability to negotiate important contracts, evaluate and select vendors, set expectations, resolve conflicts on unsatisfactory services and products.
- Good problem-solving and troubleshooting skills.
- Flexible and able to prioritize work.
