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Manager, Product Engineering

3 months ago

Chicago, Illinois, United States Grainger Full time

About Grainger:
Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
Position Details:
We are looking for an Engineering Manager on our Site Reliability Engineering team, which plays a pivotal role in providing a great experience for our customers and team members. You will provide technical leadership and build our observability roadmap. You will partner closely with our engineering teams to ensure new features are ready for production and identify ways to optimize our performance and reliability.
You will report to the Senior Manager, Site Reliability Engineering and can be based in downtown Chicago, Illinois.
You Will:

  • Evangelize performance and reliability goals by collaborating with development teams
  • Identify, prioritize, and execute on opportunities to optimize the customer experience by improving the availability, resiliency, and performance of our applications
  • Lead and develop a high-caliber diverse team of engineers
  • Build and execute on an observability roadmap, in expansion and evolution of additional features and capabilities
  • Collaborate with other engineering teams to develop technical solutions


You Have:

  • Experience with observability, distributed tracing, monitoring tools
  • Experience with incident management, and CI/CD
  • Experience with content delivery networks (Akamai, Fastly)
  • Experience establishing and measuring OKRs
  • Demonstrated business knowledge and organizational awareness.
  • Passion for Agile principles and processes and an understanding of how to monitor team health. Experience with Kanban and Scrum a plus.
  • Experience communicating updates and resolutions to customers and other partners, with the ability to discuss complex topics with both technical and non-technical audiences.
  • Experience promoting collaboration to guide strategy and inform continuous improvement.
  • Deep passion for servant leadership and the knowledge of how to apply these principles from the perspective of people management.
  • Creativity, Critical thinking, and an appetite for continuous learning
  • Bachelor's Degree in Computer Science, Engineering, related disciplines or equivalent work experience, Master's Degree a plus


Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

  • Medical, dental, vision, and life insurance plans
  • Paid time off (PTO) and 6 company holidays per year
  • Automatic 6% 401(k) company contribution each pay period
  • Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
  • A comprehensive set of emotional, financial, physical and social wellbeing programs


DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.