Technician Customer Service Representative

3 weeks ago

Burlington, Vermont, United States Labcorp Full time

The Hospital Services Program is designed to provide our clients with one point of contact for all their needs. Patient care, timely problem investigation, and timely communication to our hospital clients are at the core of the program. A team member in this position would investigate and provide timely resolution to all client issues while maintaining proper documentation so that patient care is not compromised. This team member would take ownership of all issues identified, communicate with internal and external clients as needed, and follow each issue until completion.

The work schedule for the position is 1st shift, Monday – Friday 9am – 6pm

Job Duties/Responsibilities:

  • Supports the Complaint Management System.
  • Advise clients conducting validation studies.
  • Provide technical support to the Sales Department and their clients; provide technical training to Sales and clients as needed.
  • Interacts with Quality Engineering to problem solve and troubleshoot device performance issues.
  • Answer telephones, maintain logs/records, organizational skills, proficiency with numbers, research information, time management, train employees, use computerized databases, written and verbal communications.
  • Basic knowledge of Windows, MS Word, Excel, and Access.
  • Strong technical aptitude.
  • Able to break down concepts in understandable terminology to end users.

Requirements:

  • Bachelor's degree in Biology, Chemistry, Medical Technology or a related science.
  • Minimum 1 year of clinical laboratory testing experience is required for Technologist level.
  • Ability to work independently and within a team environment.
  • Proficient with computers; Familiarity with laboratory information systems are a plus.
  • High level of attention detail along with strong communication and organizational skills.
  • Must be able to pass a standardized color vision screen.
  • Flexibility to work overtime or other shifts depending on business needs.

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today

Benefits: All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.

For more information about how we collect and store your personal data, please see our Privacy Statement.

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