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Medicare Customer Service Representatives
2 months ago
RemX Staffing is currently seeking qualified candidates for the role of Medicare Customer Service Representatives. This position is fully remote and offers a seasonal opportunity. It is a direct hire role, and candidates must possess a valid Health insurance license.
Location: Remote (Candidates must reside in specific states)
Work Schedule: Flexibility required between 6 AM and 2 AM, Monday through Sunday, with a commitment to a 40-hour work week.
Compensation: $21 per hour; $24 per hour for bilingual candidates.
Working Hours: 6 AM to 2 AM, Monday to Sunday.
Key Responsibilities:
- Primarily handle inbound calls, with outbound calls made only at the request of customers.
- Utilize your expertise to assist clients with their Medicare inquiries.
- Deliver exceptional customer service in a mostly inbound call environment.
- Collaborate effectively as part of a team.
- Guide individuals in understanding their coverage options and selecting appropriate products and services tailored to their health and financial needs.
- Conduct follow-up calls as necessary.
- Respond to customer inquiries with empathy and active listening, providing efficient solutions.
- Identify additional customer needs and assist in upgrading products or services.
Qualifications:
- Must hold a current Health insurance license in your state of residence.
- Access to high-speed internet (greater than 15 Mbps).
- At least six months of sales experience.
- Commitment to maintaining patient privacy in accordance with HIPAA guidelines.
- High school diploma or equivalent.
- Proficient in computer usage.
RemX Staffing is the professional staffing division of EmployBridge, recognized as America's Leading Workforce Specialist. We understand that our talent seeks more than just a paycheck; they are looking for meaningful opportunities. Our recruiters are specialists in their fields, dedicated to making the right match between candidates and companies for long-term success.
We are proud to be an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristics.
