Customer Service Representative
6 days ago
Job Summary:
Piedmont Airlines is seeking a motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department.
Key Responsibilities:
- Assist passengers with boarding and disembarking flights
- Monitor computerized passenger boarding
- Assist customers with special needs, including arranging for wheelchairs and unaccompanied minors
- Change customer flight itinerary and seat assignments as required
- Operate the Jetway
- Work as a team to provide excellent customer service and meet corporate objectives
Requirements:
- Successful completion of training course
- Ability to meet company goals and customer expectations in a high-energy environment
- Effective communication skills
- Ability to organize, prioritize, and multitask
Preferred Qualifications:
- Previous airline experience
- Previous employment as a front-line customer service provider
- Basic knowledge of computer applications and programs
Work Environment:
- Airport ramp environment, subject to varied weather conditions and elevated noise levels
- All shifts including weekends, nights, holidays, and/or irregular shifts
Physical Requirements:
- Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
- Handle objects up to 70 pounds
Benefits:
- Paid training
- Holiday pay
- 401(k)
- Vacation
- Family travel on the American Airlines network
- Medical and dental available
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