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Field Service Representative
4 months ago
This role will be responsible for line moves, cell/line installations and servicing automation equipment at the customers' facilities with a focus on resolution of mechanical and some electrical customer issues.
Responsibilities- Troubleshoot equipment at the customer's facility; execute the necessary adjustments to bring equipment up to running status.
- Read and interpret mechanical and electrical drawings, layouts, and sketches.
- Consult with customers/supervisors/managers to plan layout of equipment during line moves.
- Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
- Support developing operating and troubleshooting knowledge of the operations team.
- Make recommendations to repair/replace only items that require repair/replacement.
- Safely and efficiently use hand and power tools to drill and tap holes in specified locations.
- Safely operate larger tools such as Mills, Lathes, Grinders, and/or sanders to modify components in the field.
- Cut, strip, form wire cable, conduit, and plastic protective tubing to connect circuits and sub-assemblies.
- Operate machinery to demonstrate equipment operation and analyze malfunctions.
- Travel to both domestic and international customer locations for long and short-term support
- When assigned as a project lead, lead on-site team and communicate with customer and ATS Project Manager.
- Follow ATS and customer's plant and safety regulations while at their facility.
- Complete detailed Service Report for the services provided on a daily/weekly basis.
- Be available to be on-call on a rotational basis.
- Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
- Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
- Facilitate warranty/non-warranty claims with the customer.
- Coordinate service projects including team meetings, schedule and financials as required.
- Assist others and take on temporary or permanent assignments as requested by the Service Manager.
- Maintain up-to-date knowledge on current products and equipment used at ATS
- Responsible for meeting or exceeding customer expectations in an efficient manner.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
- Show current certification or be able to obtain certification to operate forklifts, cranes, and other material handling equipment.
- Other duties as assigned.
- A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & die maker, MTBI, or equivalent.
- 5+ years of experience in a hands-on mechanical environment serving in a technical capacity (builder or technician).
- An excellent understanding of pneumatics and hydraulics with basic electrical and system control.
- Aptitude to read drawings, reference manuals & assembly system instruction guides.
- Well versed with troubleshooting of mechanical and electrical systems.
- Experience in working directly with internal and external customers to resolve problems.
- Proficient with Microsoft Word, Outlook, & Excel.
- Ability to read, speak, write, & understand English in a professional manner.
- Strong initiative, innovative, and keen attention to detail.
- Ability to work effectively in fast-paced environment.
- Excellent interpersonal & communication skills.
- Ability and willingness to travel up to 85%.
- Must have valid Passport.
- Must be eligible and able to travel domestically & internationally within 30-days from hire date and legally eligible to operate a vehicle, as this is an essential job function.
