Customer Service Representative

2 days ago


Lewis Center, Ohio, United States The Sherwin-Williams Company Full time
Customer Service Specialist

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend solutions to meet their requirements. Your primary goal will be to deliver exceptional customer service, ensuring maximum client satisfaction while consistently meeting sales targets.

Key Responsibilities:
  • Provide top-notch customer service, addressing customer inquiries and concerns in a timely and professional manner
  • Assist customers in selecting the right products and services, offering personalized recommendations and solutions
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain a clean and organized store environment, ensuring a positive customer experience
  • Load and unload delivery trucks, assisting with inventory management and stock replenishment
  • Participate in visual merchandising and store displays, showcasing products in an attractive and appealing manner
Requirements:
  • Must be at least 18 years old and authorized to work in the country of employment
  • Ability to lift up to 50 pounds frequently and up to 70 pounds occasionally
  • Willingness to work a variety of shifts, including evenings and weekends
Preferred Qualifications:
  • Valid driver's license
  • High school diploma or equivalent
  • Previous experience in customer service, sales, or a related field
  • Ability to communicate effectively in multiple languages


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