Global RISE Adoption Advisor

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SUMMARY & ROLE INFORMATION

The RISE with SAP organization is responsible for transforming how we sell and deliver to our customers in the cloud. To demonstrate our focus on true customer value, and adoption, we are looking for an experienced member to join our RISE Cloud Advisory Team focusing on end-to-end customer adoption and success once a customer decides on a RISE journey.

The RISE Cloud Advisory Team is responsible for defining and implementing the collaborative framework that allows for a smooth end to end customer journey for RISE customers. This team works with internal and external delivery stakeholders to define and continuously improve SAP's post sales customer care processes for RISE customers, bringing that knowledge into the pre-sales process to assist with customer expectation management, and a smooth transition to the cloud.

To support our customers through their RISE journey we have set up a team of RISE Adoption Advisors who work with Internal SAP teams, Customers and Partners to assist in developing the defined RISE customer journeys and support the creation of smooth adoption plans.

The RISE Adoption Advisor is a key role spanning presales activities, acting as an Advisor and mentor to account teams regarding all aspects of RISE post sales, assisting with customer expectation management, and supporting VATs to leverage the RISE Adoption Framework.

Additionally, the RISE Adoption Advisor works alongside colleagues in Customer Success (CS), SAP Enterprise Cloud Services (ECS), Partner Ecosystem Success (PES) and other teams, providing advice, guidance and help in explaining how SAP takes care of our RISE customers. Coupled with providing training and enablement via Bootcamps and regional coaching the RISE Adoption Advisor aims to scale use of the RISE SAP Cloud framework within all RISE sales cycles, supporting regional sales to better manage customer expectations about 'what happens next' on their RISE journey, before they sign the contract.

The role of RISE Adoption Advisor is a specialist Adoption Advisor role with deep SAP experience, preferably in S/4 as a programme manager, architect, or senior consultant. Direct implementation experience of S/4 will be highly regarded.

This role will work closely with the Global Head of RISE Adoption Advisors, working on internal and external projects, many of which will vary between internal and some customer-facing.

The successful candidate will have experience in structured program management, will also have worked in intense and sensitive situations with customers at the C and Executive levels, and will have experience in guiding and steering complex topics to a successful outcome.

This role will require working with customers who have hybrid ERP system landscapes with a mix of on-premise platforms, private and public cloud solutions/services, therefore proven experience in these areas will be essential, with S/4 knowledge being of primary importance.

The core Tasks will typically include but are not limited to:

• Work directly with the Global Head of RISE Adoption Advisors on strategic customer engagements and internal programmes such as GtM, process improvement, etc.
• Working with account teams in the pre-sales phase to provide guidance and support to customers, partners and SAP VATs regarding RISE post sales delivery and support models.
• Become proficient in the RISE Cloud Framework as the key tool to leverage discussions with customers and partners.
• Engage with and orchestrate RISE end to end customer journey activities across account teams, CSS, ECS, CS&D and PES, including other SAP organisations and stakeholders as needed.
• Understand customer post sales and operational concerns, and how to leverage SAP teams to address them.
• Map customer RISE project and operational activities into the RISE adoption tool through collaboration of workshops with the internal VAT, Customer teams and partners.
• When necessary, can act as a "troubleshooter" to remove blockers to Adoption progress and engage with customers up to C-Level as required.
• Defining and running SAP internal governance and checkpoint meetings on behalf of the Global RISE Cloud Advisory Team
• Providing updates to key internal stakeholders via appropriate channels
• Improve stakeholder understanding and adoption of RISE through developing trusting and deep relationships with multiple SAP stakeholders and our Partner ecosystem.

SKILLS AND COMPETENCIES

• Strong ability to translate between technical and non-technical audience with confidence.
• Strong engagement management, relationship building and de-escalation skills.
• Excellent presentation, communication, and moderator skills
• High competency in multi-tasking and ability to manage multiple engagements in parallel.
• Strong customer focus and empathy for customer situations
• A self-starter, with energy, drive and the ability to manage multiple priorities.
• Knowledge of SaaS models and Cloud mindset.
• Proven ability to work with senior stakeholders – customers and SAP-internal.
• Ability to collaborate in a cross-LoB environment, working in a virtual/remote mode.
• Strong project managements skills with focus on transformation projects
• Hands on experience with customers in pre-sales, projects, de-escalations
• Strong SAP portfolio knowledge, both on-premise and cloud and understanding of how solutions enable business processes and drive value
• Strong communication skills, both written and verbal, up to the executive level
• Fluency in written and spoken in English.
• Action bias, with ability to translate customer needs and challenges into concrete action plans and rapidly execute them.
• Ability to effectively engage with teams that may have a high level of geographic, cultural and other diversity.

EDUCATION AND EXPERIENCE

• Bachelor's degree or equivalent experience.
• Proven multiple S/4 implementation experience.
• A proven track record in delivering multi-disciplined projects spanning on premise and cloud will be highly regarded.
• Technical infrastructure know-how and technical understanding of virtualized system landscapes is useful but not essential for this role
• Accustomed to working in an international and global virtual matrix organization.
• Experienced in the area of IT service providers and Service delivery.
• Understanding of SAP's cloud business, cloud and hybrid infrastructure, cloud operation processes and SAP's support portfolio
• 5+ years' experience in a customer-facing role
• 5+ years of professional experience in SAP Operations / Consulting / cloud-related experience.
• Broad customer business perspective, knowledge of end-to-end process and complex business transformation experience
• A strong network within SAP, both with on premise delivery teams and cloud delivery teams
• Experience of presales engagements and sales processes within SAP
• Good overall commercial awareness of services commercials, on premise project delivery commercials and cloud delivery commercials
• Knowledge of S/4 migration and conversion approaches, challenges, etc.
• Proven knowledge in migration to cloud, cloud architecture models and hyperscaler scenarios
• Good knowledge of the SAP RISE solution portfolio including both Public and Private platforms.
• Good understanding of the change management challenges around IT outsourcing scenarios.
• Experience working with multiple stakeholders, interconnected workstreams and organizations in multiple reporting lines.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 132, ,400 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: | Work Area:Presales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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