Customer Success Partner for Business Technology Platform

2 weeks ago


Newtown Square, Pennsylvania, United States SAP Full time
About SAP:

At SAP, we empower individuals to excel. Our corporate culture emphasizes teamwork and a collective commitment to enhancing global operations.

Our Mission: We dedicate ourselves daily to laying the groundwork for the future, fostering an inclusive workplace that values diversity, flexibility, and a commitment to purposeful, forward-thinking endeavors.

Team Environment: We provide a collaborative, supportive atmosphere focused on personal growth, recognition of individual achievements, and a range of benefits tailored to your needs.

Position Overview:
The primary objective of this role is to facilitate the successful adoption, utilization, and renewal of SAP Business Technology Platform investments by our clients, particularly in regulated industries. As a Customer Success Partner, you will engage with our most innovative SAP solutions and support key customers.

Your responsibilities will include:
- Managing customer interactions from contract signing onward.
- Guiding clients through product onboarding, identifying use cases, initiating projects, and providing governance coaching.
- Overseeing post-launch relationship management and renewal discussions.

Value Realization:
In this role, you will ensure that customers derive maximum value from their Business Technology Platform investments. You will act as a trusted technical advisor, conducting architecture workshops, sharing best practices, and leading discussions on re-platforming.

Retention Focus:
Your role will also involve managing the customer renewal process, ensuring the complete execution of the opportunity-to-win cycle, including CRM, pricing, revenue recognition, legal aspects, and forecasting.

Collaboration:
Utilize your relationship-building skills to create a network of colleagues and customer-facing personnel to support your assigned accounts, including Account Executives, Product Management, Support, and Implementation Services.

Team Commitment:
The BTP CSP team is dedicated to mutual support and collective success. We foster a culture of sharing best practices and utilizing communication tools to address inquiries and enhance customer success.

Qualifications:
- Proven experience in Cloud Architecture, guiding clients from technical implementation to strategic planning.
- Advanced knowledge of the Business Technology Platform across various domains.
- Excellent communication, presentation, program management, and organizational skills.
- Willingness to travel up to 30% and adapt to diverse business and cultural practices.
- Minimum of 5 years in the IT industry, with a background in Software Engineering, Project Management, Customer Engagement, or Consulting.

Join SAP:
At SAP, we believe in the power of inclusion and the importance of health and well-being. Our flexible working models ensure that everyone feels valued and can perform at their best. We are committed to investing in our employees, helping them reach their full potential and fostering a more equitable world.

Equal Opportunity:
SAP is an equal opportunity employer, and we are dedicated to creating a diverse environment. We welcome applicants from all backgrounds and provide accommodations for individuals with disabilities.



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