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Money Market Services Operation Associate

2 months ago

Minneapolis, Minnesota, United States Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

The Money Market Associate position is responsible for providing excellent, accurate and timely customer service to RBC Wealth Management (RBC WM) branches & complexes, C&C (Custody & Cleaning), Operations and Corporate areas for: Money Market requests and reports as well as reconciliation of bank accounts department general ledgers and phone queue support.

What will you do?

  • Accurately and efficiently process Money Market reconciliation, check/ACH returns and various requests related to Money Markets, checks and ACHs.
  • Accept and process returned wire transfers.
  • Utilize various vendors, Microsoft 365 and RBC applications to complete tasks, review reports and process transactions.
  • As necessary, research complex requests ranging from suspected fraud to check/ACH returns.
  • Participate in various department projects as a subject matter expert and provide meaningful feedback and contributions to the projects, including testing and troubleshooting system changes and enhancements.
  • Assist in the training of new associates.
  • Perform other duties as assigned.

What do you need to succeed?

Must-have

  • 4-year degree from an accredited university (or equivalent). Or High school diploma (or equivalent) and 3+ years of job-related experience.
  • Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality.
  • Ability to communicate effectively both verbally and in writing.
  • Excellent customer service and telephone skills.
  • Ability to work well under pressure in a deadline-oriented environment.
  • Ability to independently manage daily fluctuations in workload and prioritize to meet department needs.
  • Some banking, brokerage operations, or related experience.

Nice-to-have

  • 4-year degree from an accredited university in business, finance or related field
  • 1+ year business, finance, customer service and/or accounting/securities experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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