Patient Services Representative
1 month ago
NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at
Xtend offers competitive benefits including Medical/Dental/Vision, Generous Paid Time Off/9 Paid Holidays/Tuition Reimbursement/401k plan plus Employer Match/Professional Development/Employee Stock Purchase Plan
THIS POSITION WILL BE ONSITE IN KAILUA-KONA, HAWAII.
WORK SCHEDULES:
6am " 2:
30pm HT
6:
45am " 3:
15pm HT
2:
15pm " 10:
45pm HT
2:
45pm " 11:
15pm HT
10:
45pm " 7:
15am HT
All work MUST be performed in the United States.
The Patient Business Services Rep II is responsible for tasks relating to the completion of patient registration for hospital and/or physician services. The Patient Business Services Rep-Access Registration will be required to have flexibility to learning and comprehending complex hospital systems in order to communicate directly with patients, healthcare providers, physician offices and ensuring the information collection is complete and accurate. The Patient Business Services Rep-Access Registration will be responsible that their patient, payer and provider interactions are carried out according to company, client and federal guidelines.
JOB
Summary:
1. Access Registration Tasks.
Exceed productivity standards as outlined by business line
Complete patient registration (post clinical triage of patient) by obtain and verify health plan coverage
Accurately document patient demographics and health plan information
Support access registration, insurance verification and authorization functions
Contact physician offices and/or payers for follow-up on eligibility and authorizations and
Maintain quality scoring and accuracy on all accounts worked
Ability to work independently and make responsible decisions
Completes timely follow-up on assigned accounts to ensure no cash loss
Demonstrates the ability to prioritize work with minimal oversight to meet outlined goals
Acts as a knowledge resource for team members
High level understanding of client host system functions
Clearly documents actions taken and next steps for account resolution in patient accounting system
2. Ensure all accounts are worked within client standards and Federal Regulations.
Work within federal, state regulations, department/division & all Compliance Policies
Maintain clear, concise, and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications
3. Maintain continuing education, training in industry career development.
Maintain current knowledge of and comply with all federal and state rules and regulations governing phone calls and collections including HIPAA, FDCPA, Privacy Act, FCRA, etc.
Attend training sessions as directed by management and disseminate to colleagues
Integrate information obtained through training sessions and policy changes immediately into daily routine
MINIMUM REQUIREMENTS:
- High school diploma
- Minimum of 1 year of medical/physician office experience is required
- Minimum of 1 year of basic computer skills to include MS Office apps:
Outlook, Word, Excel - EPIC experience
(Additional equivalent education above the required minimum may substitute for the required level of experience)
PREFERRED
Qualifications:
- Clinic or hospital registration is preferred.
- Demonstrate knowledge of communication regulations relating to HIPAA and TCPA and other FCC requirements
- Experience with Insurance payers (Medicare, Medicaid, Commercial, Workers Compensation) preferred
- Remote working experience
- Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.
- Proficient use of hospital registration and/or billing systems, and Microsoft Word and Excel software applications.
- Ability to manage multiple tasks simultaneously and adjust to issues as needed in a dynamic work environment.
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.
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