Customer Service Representative

2 weeks ago

Honolulu, Hawaii, United States Waikiki Health Center Full time
Position Overview

Waikiki Health Center, established in 1967, is a nonprofit organization recognized as a Federally Qualified Health Center (FQHC). We are dedicated to providing a Patient-Centered Medical Home that focuses on serving the most vulnerable populations in our community. Our clinical and program locations deliver comprehensive care in a welcoming, supportive, and nonjudgmental atmosphere. Our mission is to ensure that quality medical and social services are accessible and affordable for all, irrespective of their ability to pay.

Core Values

  • Commitment to delivering the highest quality of care and services to our community.
  • Respect as the foundation of all interpersonal relationships.
  • Empathy and kindness, treating everyone as family.
  • Creativity and flexibility in addressing community needs.
  • Empowerment of individuals to achieve their highest potential.
  • Accountability to the community we serve and to one another.

Role Summary

We are seeking a full-time Customer Service Representative who will be an integral part of our administrative call center team. This role involves managing incoming calls from patients, insurance providers, referral agencies, medical professionals, and other stakeholders. The representative will report to the Call Center Manager and is expected to deliver exceptional customer service in a friendly and professional manner.

Key Responsibilities

  • Deliver outstanding customer service to all patients and agency clients through a multi-queue digital telephone system.
  • Utilize the agency's ATHENA System and Electronic Medical Records (EMR) to access patient information, schedule and confirm appointments, and assist with various patient inquiries.
  • Verify patient information, including demographics and insurance details, ensuring accuracy and confidentiality.
  • Maintain a clean and organized workspace, contributing to a safe and sanitary environment.
  • Uphold patient confidentiality at all times.
  • Perform additional duties as assigned, including working on Saturdays as needed.

Qualifications

  • High school diploma or equivalent is required.
  • Preferred experience includes at least one year in a customer service or call center role.
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is essential.
  • Experience with commercial phone systems is advantageous.
  • Ability to quickly learn new software systems.
  • Effective communication skills with patients, clients, and colleagues.
  • Capability to manage stressful situations with professionalism and composure.

Application Process

To be considered for this position, applicants must apply through the designated application platform. Waikiki Health Center is an Equal Opportunity Employer and does not discriminate based on any protected characteristic.

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