Operations Manager

3 weeks ago


Fort Lauderdale, Florida, United States Plastic Free Planet Full time
Fast-growing plastic-free personal care company seeking operations manager.

The ideal candidate will have a strong background in Shopify website operations, supply chain and demand planning, shipping and warehouse operations. This role requires a proactive problem-solver who is adept at using technology to enhance operational efficiency and reduce costs

Main Responsibilities
    • E-commerce Platform Management:Oversee the functionality and performance of the company's Shopify website to ensure a seamless shopping experience for customers.
    • Data Analysis: Utilize analytics tools to monitor website performance, identify issues, and implement improvements.
  • Supply Chain & Demand Planning
    • Forecasting: Develop and implement demand forecasting models to ensure optimal inventory levels and meet customer demand.
    • Procurement: Manage supplier relationships and negotiate contracts to ensure timely and cost-effective procurement of goods.
    • Inventory Optimization: Maintain optimal stock levels, reducing excess inventory and stockouts.
  • Warehouse Operations & Collaboration with 3PLs
    • Warehouse Management: Oversee all aspects of warehouse operations, including receiving, storage, picking, packing, and shipping.
    • 3PL Collaboration: Coordinate with third-party logistics providers to ensure efficient and cost-effective distribution of products.
    • Process Improvement: Continuously evaluate and improve warehouse processes to enhance efficiency and accuracy.
    • Shipping Cost Enhancement: Implement strategies to optimize logistics and reduce shipping costs
  • Customer Service Oversight
    • Issue Resolution: Work closely with the customer service team to resolve operational issues impacting customer satisfaction.
    • Feedback Mechanisms: Implement systems to gather and analyze customer feedback for continuous improvement.
  • Service Standards: Ensure high standards of customer service are maintained at all times.

    Qualifications
    - Management experience in ecommerce operations
    - Strategic planning skills to drive business growth
    - Proficiency in profit & loss analysis
    - Demonstrated success in supervising teams
    - Strong background in business development and project management
    - Track record of process improvement and driving sales initiatives
    - Data analysis skills to inform decision-making

    Job Type: Full-time


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