We have other current jobs related to this field that you can find below

  • Help Desk Support Specialist

    7 hours ago

    Reston, Virginia, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a qualified Help Desk Support Specialist to support a federal program.Requirements:End-user support for software, peripherals, and devicesInstallation of specialized softwareDeployment of new desktop and laptops hardwareQualifications:Active TS/SCI Full Scope Polygraph1+ years of experience in an IT support roleBachelor's...

  • Front Desk Supervisor

    2 months ago

    Reston, Virginia, United States Fairfax Marriott at Fair Oaks Full time

    JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.ESSENTIAL JOB FUNCTIONS:1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.2. Respond to guest's...

  • Front Desk Agent

    3 months ago

    Reston, Virginia, United States SpringHill Suites Fairfax Fair Oaks Full time

    Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is...

  • IT Support Technician

    3 days ago

    Reston, Virginia, United States Agensys Corporation Full time

    Job OverviewPosition: IT Support TechnicianClearance Level: TS/SCILocation: RemoteKEY RESPONSIBILITIESMonitor and report on IT Service Desk performance metrics.Install, configure, maintain, and troubleshoot systems for all users.Manage a web-based platform for users to submit, track, and escalate support tickets, including self-service options.Provide remote...

  • IT Support Technician

    4 days ago

    Reston, Virginia, United States Commonwealth of Virginia Full time

    Department: Commonwealth of Virginia Classification: State Worker Job Category: Part-Time / Hourly Wage Job Type: Part-Time Location: Virginia (Onsite Required) Salary: Salary commensurate with education and experience Criminal Background Check: Yes About the Department: The Commonwealth of Virginia fosters a dynamic environment for...

  • Veterinary Technician

    4 weeks ago

    Reston, Virginia, United States BANFIELD PET HOSPITAL Full time

    Credentialed Veterinary TechnicianBanfield Pet Hospital is hiring full-time and part-time CVTs at the following hospitals:Gainesville Hospital: 13241 Gateway Center Dr, Gainesville, VA 20155Manassas Bull Run Hospital: 8079 Sudley Rd, Manassas, VA 20109Fair Lakes Center Hospital: 12971 Fair Lakes Pkwy, Fairfax, VA 22033Who we areWe're Banfield. You've...

  • Behavior Technician

    2 hours ago

    Reston, Virginia, United States Ally Behavior Centers Full time

    About Ally Behavior CentersWe are a dynamic and rewarding organization that offers superior growth and leadership opportunities in a supportive and engaging environment. Our mission is to deliver the highest quality therapy to help our early learners reach their potential to communicate, improve social skills, and prepare for academic success.Job SummaryOur...

  • Behavior Technician Specialist

    4 days ago

    Reston, Virginia, United States Behavioral Framework Full time

    Position Overview*$500 sign-on bonus for certified Behavior Technicians*Seeking a rewarding career?This role offers the chance to make a significant difference in the lives of children within your community.It provides an opportunity to embark on or advance a career in the consistently sought-after healthcare sector.You will gain valuable skills and achieve...

  • Technology Assistant

    4 days ago

    Reston, Virginia, United States Commonwealth of Virginia Full time

    Department: Commonwealth of Virginia Classification: State Employee Job Category: Part-Time / Hourly Wage Job Type: Part-Time Location: Virginia (Onsite Required) Salary: Salary commensurate with education and experience Criminal Background Check: Yes About the Department: The Commonwealth of Virginia is dedicated to fostering a...

  • Diesel Mechanic Technician A

    2 weeks ago

    Reston, Virginia, United States Transdev Full time

    Now Hiring Bus Technicians to help Connect PeopleTransdev has partnered with Fairfax County and is actively seeking bus technicians for the Fairfax Connector. We are looking for qualified and experienced fleet technicians to safely inspect, diagnose and repair transit vehicles and equipment to ensure the highest quality transit delivery service to our...

  • Technical Support Specialist

    3 days ago

    Reston, Virginia, United States Government Contractor Full time

    Job OverviewWe are seeking a dedicated Technical Support Specialist to provide exceptional assistance and solutions in a fast-paced environment.Location: RemoteRequirements:Active USPS public trust clearanceMinimum of 4 years of relevant experience in technical supportProven ability to troubleshoot hardware, software, and network connectivity issuesThe ideal...

  • IT Support Specialist I

    4 days ago

    Reston, Virginia, United States Evolver Federal Full time

    Position OverviewEvolver Federal is seeking an IT Support Specialist I to enhance their team, providing exceptional service to clients.Key Responsibilities:Serve as the initial contact for users reaching out to the IT support division.Document all interactions and technical details meticulously within the ServiceNow ticketing platform.Deliver assistance via...

  • Network/telecommunications Analyst Ii

    2 months ago

    Reston, Virginia, United States Fairfax County Government Full time

    Job AnnouncementUnder general supervision of the IT Program Manager, this position serves as key technical liaison for the Circuit Court Case Management System (CMS) and e-Filing system vendors. Provides management/administration and oversight of Circuit Court Private Cloud Network and Edge Domain Servers. Serves as primary contact for the CMS vendor, as it...

  • IT Systems Engineer

    4 days ago

    Reston, Virginia, United States Input Technology Solutions Full time

    Job Overview:Input Technology Solutions is on the lookout for an IT Systems Engineer to join our team in a full-time capacity. This role is essential for candidates who are proactive and possess both technical and operational expertise, particularly in managing extensive Microsoft application deployments and server installations, along with infrastructure...

  • Planning Technician I

    1 month ago

    Reston, Virginia, United States Fairfax County Government Full time

    Job AnnouncementZoning Permit Section, Zoning Administration Division, Department of Planning & Development. With supervision and subject to timeframes, performs a variety of zoning administration functions to include: Providing in-person and on-line customer support, including answering general zoning and permitting questions in-person, via telephone...

  • Security Install/Service Technician

    3 months ago

    Reston, Virginia, United States TEKsystems Full time

    Description:This company is a security company with expertise on all "integrated security" solutions. Our company is focused on providing superior installations, timely service and outstanding customer satisfaction thru our full service turnkey approach. Our dedication to Customer Satisfaction creates long-standing relationships with our customers.This...

  • Engineering Technician I

    1 month ago

    Reston, Virginia, United States Fairfax County Government Full time

    Job AnnouncementWould you like to be part of a fast-paced collaborative team environment that supports critical stormwater infrastructure for the largest county in Virginia?This position support the Maintenance and Stormwater Management Division's (MSMD) storm drainage rehabilitation and maintenance programs.Responsibilities include:Performs a variety of...

  • Brand Manager

    2 months ago

    Reston, Virginia, United States EBSCO Industries Inc Full time

    At Luxor, we create an innovative and forward thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial and other end markets, we are constantly developing functional products that are value priced. Under our Stand Up Desk Store...

  • Survey Instrument Technician

    2 months ago

    Reston, Virginia, United States Fairfax County Government Full time

    Job AnnouncementThis position performs technical and skilled survey work as the instrument operator on a field survey team and does related work as required. Operates (robotic) total station, scanner, data collector, and GPS equipment to collect field data and establish lines for surveys. Uses a computer and related office equipment to transfer field data to...

  • Systems Administrator

    2 months ago

    Reston, Virginia, United States Distributed Solutions Full time

    Job DescriptionDSI is seeking a Systems Administrator. This position requires a self-starting technical and functional candidate that has familiarity and experience with large scale Microsoft application installations and Microsoft Server installations as well as infrastructure support. This candidate will be required to become familiar with DSI's AEON...

Help Desk Technician

2 months ago

Reston, Virginia, United States SOS International LLC Full time

Overview

SOS International LLC (SOSi) is seeking a Service Desk Administrator in our Reston VA Headquarters. The Service Desk Administrator is responsible for all aspects of IT support provided for its employees and independent contractors. This includes, but is not limited to, all Service Desk functions, AV/VTC support, maintaining laptop inventory, laptop configurations and mobile device management. Additional responsibilities are the continuous improvement of each of these functions through root cause analysis using data driven metrics.

Essential Job Duties

  • Resolve end-user issues and fulfill Service Desk requests within defined Service Level Agreements, including login/access, application and hardware support, break/fix instructions, ticket routing and escalation to Tiers 3 or 4 support.
  • Assist with IT asset management, including procurement, tracking, and disposal of hardware and software assets.
  • Perform preliminary troubleshooting of Windows/macOS operating systems and all standard software.
  • Troubleshoot hardware such as printers/scanners and workstations (Laptops and Desktops).
  • Resolve IT problems for users in-person or via remote.
  • Monitor IT systems and networks for performance and security issues, escalating as necessary.
  • Prepare report summaries on Service Desk activities.
  • Identify reoccurring issues and recommends constructive resolution.
  • Maintain updates and creates Service Desk documentation.
  • Conduct user training and create user documentation for IT systems and applications in the form of a knowledge base for common issues or incidents.
  • Participate in after-hours support as required by business needs.
  • Stay updated with industry trends and best practices in IT support and service management.

Minimum Requirements

  • Associates degree or higher in IT, Network Systems, or related work experience.
  • 3 years experience with End User Support.
  • Extensive expertise in Windows operating systems.
  • Excellent interpersonal and communication skills with the ability to interact with others at all levels.
  • Experience providing support on Microsoft platform: Microsoft Office 365, Microsoft Teams.
  • Experience with VTC Systems and AV support.
  • Proven communication skills - both written and verbal presentation.

Preferred Qualifications

  • Bachelor's Degree in Computer Science, or a related field
  • Experience in MS Windows Server Environments, VMware Virtual Infrastructure & MS SQL Databases is a plus
  • ITIL Foundation certification is a plus
  • Familiarity with ISO 20000 is a plus
  • Manage Engine ticketing system is a plus
  • Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE) is a plus
  • Experience with Apple products (Mac, iPhone, iPad) is a plus
  • Experience with Android/iOS devices is a plus
  • Experience with Service Desk Management System
  • Experience in the Defense and Government Services Industry

Work Environment

  • Hybrid work environment and occasional travel maybe required.